Manager III, Field Service Engineer M3

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.

The work we do together advances the world’s technology.

Salary: $88,000.00 - $

Location:

Albany,NY, Malta,NY You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees.

We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

• -Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
• -Ensures customer satisfaction with Company service and system performance.
• -Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
• -Achieves guaranteed up time and other parameters as sold to customers.
• -Promotes quality improvement processes to:
  • - reduce cycle time
  • - drive continuous improvement of technical performance
  • - empower the work force
  • -Interviews, hires, and trains customer engineers and technicians as necessary to support regional business.
• -Manages, coaches, and provides direct supervision to professional individual contributors and/or skilled, support individual contributors
  -Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals.
• -Ensures employee satisfaction through:
  • - communication of business progress and all related action.
  • - setting goals and controlling achievements.
  • - establishing training and career development plans.
• -Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
• -Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure.
• -Ensures the appropriate safety practices among customer engineers.

Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families Works on issues where analysis of situation or data requires review of relevant factors.

Applies understanding of the industry and how own area contributes to the achievement of objectives.

Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees.

Identifies and resolves technical, operational and organizational problems Exercises judgment within defined procedures and policies to determine appropriate action.

Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives Guided by policies and resource requirements within business unit, department or sub-function.