Field Service​/Customer Engineer II - Etch

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Salary: $31.00 - $42.40

Location:

Albany,NY You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees.

We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality, and our field service engineers are positioned in the frontline - Installing, supporting and optimizing complex systems and machinery in our customer sites around the globe.

Our machines combine advanced electronics, lasers and optics, robotics, mechanics, chemistry, controls, computing and software, and our field service engineers master these fields together with customer facing skills, and grow throughout their careers as they advance in rank and knowledge.

Has developed specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.

Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications.

Performs startup activities through Tier II with limited support.

Able to complete qualifications with minimal assistance.

Completes quality repairs.

Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls.

May initiate or participate in projects to drive down costs or increase uptime.

Ability to carry out action plans and report findings.

Verifies operational quality of system equipment.

Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.

May identify procedural issues.

Can perform most retrofits on equipment.

Assists in process issues.

Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.

Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.

Demonstrates strong interest and knowledge of the customer's business.

Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge.

Is consistently able to operate in high pressure or ambiguous situations.

Solicits customer feedback.

Understands the impact of various…