Mortgage Servicing Analyst

Location: City of Albany

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

Summary of Role:

Monitor and manage the performance of Broadview’s sub-servicing portfolio while supporting key functions within the Mortgage Servicing department.

The multifaceted role focuses on assisting the highest traffic areas (ex: Loan Set Up, Escrow, Sub-Servicing and Discharges) and also being a key facet in covering long and short-term absences for other specialized roles). The Mortgage Servicing Analyst performs all required functions for whatever mortgage requires servicing or creation within the confines of the Mortgage Servicing Department. Each day’s work will be driven by real time and predictable trends.

Essential Job Functions/Responsibilities:

Monitor and track servicing-related functions for sub-serviced loans, including Freddie Mac Broadview FHA and conventional owned loans, ensuring adherence to investor timelines and requirements.

Perform quality assurance (QC) reviews of boarded loans, verifying servicing files, system data, and document images for accuracy and completeness.

Identify discrepancies or trends and escalate or remediate issues as needed.

Remain current on departmental, investor, and regulatory policy and procedural changes.

Apply knowledge of investor guidelines and servicing requirements to daily activities, ensuring compliance across all assigned responsibilities.

Support audit and review activities by ensuring accurate documentation and file integrity

Serve as the primary point of contact for members requesting Release of Liability.

Act as liaison between the member and underwriting team to:

Collect and validate all required documentation

Submit complete packages for underwriting review

Ensure timely communication of credit decisions to the member

Prepare closing documents upon approval and coordinate execution with the member, ensuring a smooth and timely process.

Assist with any requests coming in from DMIAct as backup for the preparation and execution of mortgage loan discharges.

Ensure all discharge-related documentation is completed accurately and submitted to the appropriate county for recording within required statutory time frames.

Monitor completion and follow up as needed to ensure timely recording.

Deliver a high level of service and professionalism in all interactions with members, internal staff, and external partners.

Respond to inquiries in a timely, accurate, and courteous manner, ensuring a positive experience.

Escalate complex issues appropriately and assist in resolution as needed.

Other duties as needed

Minimum

Job Qualifications:

Associates degree preferred1-2 Years Loan Servicing or equivalent background

Working knowledge of Microsoft Word and Excel Detailed knowledge of all internal programs and applications i.e. Encompass, DNA, ICE MSP, etc.

Organization and attention to details needed

Starting Compensation: $26.52 - $32.48/hr., plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talent acquisition

About UsAt Broadview FCU, your career is so much more than a job. Grow personally and professionally with access to opportunities to apply your strengths and unleash your potential. Broadview’s success is propelled by every employee. As we work together to serve members and our communities, our collective talents produce superior financial solutions and exceptional service that are uniquely Broadview FCU.
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