Assistant Director of & Campus Merchant Services - Billing & Account Maintenance

About University at Albany

Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany’s broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses. Located in Albany, New York, the university is convenient to Boston, New York City, and the Adirondacks.

In accordance with federal, state, and campus fiscal policies and regulations, the Assistant Director serves as the primary professional responsible for the direct supervision of all payment processes and campus merchant services within the Student Accounts Office. This role includes oversight of campus-wide payment activity for tuition, fees, and departmental revenue collections, encompassing E-Commerce transactions, Financial Aid, and both internal and external funding sources.

The Office of Student Accounts administers the campus Marketplace software, which enables departments to securely offer products and services online and process electronic payments.

The Assistant Director oversees this system, which currently supports more than 50 departmental storefronts and generates approximately $5 million in annual revenue, with continued growth expected. Under the general supervision of the Associate Director of Student Accounts, the Assistant Director also plans, directs, and coordinates all State collection and banking activities on behalf of the campus, including monitoring and reporting online collection activity through the E-pay website.

• Cash Management
  • Ensures receipt and application of all funds are in conformance with campus, SUNY, state, and federal policies and regulations and are accomplished in conformance with all requirements and deadlines. This includes payment applications, payment notifications to students and parents, refunds to lenders, and check endorsements for non-EFT students.
  • Ensures adequate controls are maintained in monitoring the University’s bank accounts.
  • Provides adequate security and accountability for all funds received. Ensures all monies are deposited and applied against appropriate University liabilities on time.
  • Serves as the collection manager for Departmental IFR billing and collection.
  • Participates in any upgrades to the People Soft and Touch Net Payment Systems and in the ongoing development and refinement of any software used in the Office of Student Accounts and Payments Unit.
  • Provides efficient credit card processing, ACH payments, refunds, and returns.
  • Participates actively in the implementation and ongoing operation of centralized billing and collection of Departmental IFR revenue, facilitating the conversion of offline departmental processes to the People Soft Student Financial Services and/or Financials system, Touch Net Marketplace, or its successors.
  • Supervises the portion of the Departmental IFR billing and collection system related to the Payments Unit, and continues to train unit staff to become proficient with Departmental IFR transaction processing on People Soft Financials.
  • Ensures efficient and productive office operations through effective supervision of staff. Provides training and guidance to staff to enable them to understand performance expectations clearly and accomplish tasks and responsibilities, standards, and special objectives. Ensures that job assignments challenge and develop subordinates; provides appropriate support and resources as needed; encourages staff development.
  • Supports the University’s Diversity & Inclusion mission and goals.
  • For internal control purposes, documents and tests the controls in place to ensure appropriate procedural and record‑keeping requirements. Performs regular audits of the unit’s processes. Ensures appropriate levels of security are in place. Documents the performance of the unit as it relates to internal control and security. Such reviews may include, but are not limited to:
    • Determining the adequacy of written office procedures
    • Reconciling the office change fund
    • Comparing our cash overages/shortages to…