Consumer Lending Specialist, Loans in Process

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Summary of Role:
The Consumer Lending Specialist, Loans in Process underwrites, and processes consumer loan applications submitted by members through all channels. Ensures outstanding member experience, high quality loan decisions that meet the credit union’s lending policies, and quick funding. The Consumer Lending Specialist communicates regularly with members via phone, email, and text messaging. The Specialist uses a proactive service approach, taking ownership of loan applications during each interaction and overseeing the successful completion of these loans through funding.

The Consumer Lending Specialist, Loans in Process is also a champion for the use of digital loan processing solutions.

• Assist members with consumer loan products over the phone.
• Evaluate loan applications, explain loan terms, ensure regulatory compliance, and deliver excellent member service.
• Complete the Lender Certification Program.
• Maintain a thorough understanding of all regulations governing consumer lending.
• Underwrite and process consumer loan applications placed by members through all channels.
• Monitor multiple Lending Center queues and the functions within each queue, ensuring that service levels for underwriting and document review are consistently met.
• Communicate directly with members regarding their loan applications in a highly effective and professional manner through multiple channels, including phone, email, text, and Meridian Link web messaging.
• Use a proactive service delivery approach to maximize each member interaction, set expectations with the member for the remainder of the loan process, look for ways to prevent future unnecessary member contact, and work to move applications toward funding at each touchpoint.
• Render accurate loan decisions in accordance with established policies and procedures.
• Use strong analytical skills to review approved loans for items such as proper stipulation completion, proper rate and term handling, full document collection and identity verification, and ensuring proper system notation is maintained.
• Consult with members and recommend products and services that meet member financial needs; including Broadview Insurance, payment protection, Wealth Management, and GAP coverages.
• Be proficient in all technical applications including Meridian Link, FIS, Intranet, Internet, and have in-depth knowledge of core systems.
• Provide professional, quality service to members.
• Assist members and internal customers with questions and problems related to the credit union’s loan programs.
• Demonstrate a full understanding and knowledge of current policies and procedures necessary to underwrite consumer and student loans.
• Be skilled in personal and telephone interviewing techniques, including the ability to discuss loan alternatives in such a manner that will elicit a positive response from members.
• Attend all appropriate job-related external and in-house training provided by the credit union and departmental staff meetings.
• Support the annual strategic goals, demonstrating consistent effort to achieve assigned individual and team goals.
• Review credit reports with members, noting any findings, including poor credit; offer knowledgeable financial counseling to members, keeping up to date on the current lending environment and economic conditions, and maintaining a strong understanding of lending risk.
• Evaluate member borrowing history, including repayment history with the Credit Union.
• Underwrite the loan request adhering to Credit Union Lending policy while determining risk and members’ ability to repay the loan in full; submit recommended decision based on application details.
• Act as a champion for the use of digital loan processing solutions, including the online/mobile loan application, the Mobile Application Center, Docu Sign, and text messaging.
• Obtain loan documents for the member whenever possible to reduce member effort in satisfying stipulations.
• Look for and act on other ways to improve the ease and efficiency of loan processing for the…