Assistant Director of Payments & Campus Merchant Services - Billing & Account Maintenance

Location: Albany, NY Category: Professional Posted On: Mon Feb 2 2026

In accordance with federal, state, and campus fiscal policies and regulations, the Assistant Director serves as the primary professional responsible for the direct supervision of all payment processes and campus merchant services within the Student Accounts Office. This role includes oversight of campus-wide payment activity for tuition, fees, and departmental revenue collections, encompassing E-Commerce transactions, Financial Aid, and both internal and external funding sources.

The Office of Student Accounts administers the campus Marketplace software, which enables departments to securely offer products and services online and process electronic payments; the Assistant Director oversees this system, which currently supports more than 50 departmental storefronts and generates approximately $5 million in annual revenue, with continued growth expected.

Under the general supervision of the Associate Director of Student Accounts, the Assistant Director also plans, directs, and coordinates all State collection and banking activities on behalf of the campus, including monitoring and reporting online collection activity through the E-pay website.

• Cash Management:
  • Ensures that receipt and application of all funds are in conformance with campus, SUNY, state, and federal policies and regulations and are accomplished in conformance with all requirements and deadlines. This includes payment applications, payment notifications to students and parents, refunds to lenders, and check endorsements for non-EFT students.
  • Ensures adequate controls are maintained in monitoring the University's bank accounts.
  • Provides adequate security and accountability for all funds received. Ensures all monies are deposited and applied against appropriate University liabilities on time.
  • Serves as the collection manager for Departmental IFR billing and collection.
  • Participates in any upgrades to the People Soft and Touch Net Payment Systems and in the ongoing development and refinement of any software used in the Office of Student Accounts and Payments Unit. Provide for efficient credit card processing, ACH payments, refunds, and returns.
  • Participates actively in the implementation and ongoing operation of centralized billing and collection of Departmental IFR revenue, facilitating the conversion of off-line departmental processes to the People Soft Student Financial Services and/or Financials system, Touch Net Marketplace, or its successors.
  • Supervise the portion of the Departmental IFR billing and collection system related to the Payments Unit. Continues to train unit staff to become proficient with Departmental IFR transaction processing on People Soft Financials.
  • Ensures efficient and productive office operations through effective supervision of staff. Provides training and guidance to staff to enable them to understand performance expectations clearly and accomplish tasks and responsibilities, standards, and special objectives. Ensures that job assignments challenge and develop subordinates; provides appropriate support and resources as needed; encourages staff development.
  • Supports the University's Diversity & Inclusion mission and goals.
  • For internal control purposes, document and test the controls in place to ensure appropriate procedural and recordkeeping requirements. Perform regular audits of the unit's processes. Ensure appropriate levels of security are in place. Document the performance of the unit as it relates to internal control and security. Such reviews may include, but are not limited to:
    • Determining the adequacy of written office procedures
    • Reconciling the office change fund
    • Comparing our cash overages/shortages to other institutions
    • Ensuring safe alarm tests are performed
    • Undertaking Internal Control exercises as directed
  • Participates actively in vendor selection and implementation of office security and surveillance, working closely with University Police and Information Technology Services (ITS). Maintains appropriate documentation related to the assignment of access codes and service agreements.
  • Make exemplary customer service a priority personally and within the unit. Continuously strive to improve the level of customer service within specific responsibility areas. Look for opportunities to streamline and enhance front counter operations to enhance customer service.
  • Provides all information and forms necessary for proper payment processing and accounting for State or Agency accounts.
  • Participates in the Payment Card Industry - Data Security Standards (PCI-DSS) assessments and reviews of cash management functions.
• Campus Merchant Services Responsibilities: E-Commerce (Marketplace Manager)
  • Manage requests for online payment portals (Marketplace Storefronts) for departments within the University. This entails ensuring products and services being offered via the storefront are approved by the University Controller and Internal Controls.
  • Responsible…