Patient Services Coordinator

Position: Patient Services Coordinator I
Location: City of Albany

Discover your career potential with a practice dedicated to excellence and innovation.
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* Job Description:

**** Pay Range: $17 - $22 per hour
**** SCOPE:
** Greets patients and their guests into the clinic in a prompt, courteous, and professional manner. Serves as a liaison between patients and medical staff.  Supports and adheres to the Practice’s Core Values, Compliance Program, to include the Code of Ethics and Business Standards. Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation. Adheres to confidentiality, state, federal, and HIPAA laws and patient records guidelines.

Reference and uphold CORE values daily.
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* ESSENTIAL DUTIES AND RESPONSIBILITIES:

*** Answers all incoming calls in a prompt, courteous, and professional manner. Sends messages to the correct distro group.
* Provides a pleasant and helpful phone contact for callers.
* Takes and relays messages in an accurate and timely manner.
* Responds to emergency and urgent calls from patients in an efficient manner. Directs callers immediately to clinical staff as necessary.
* Responsible for answering all 3rd party service calls and messages.
* Perform functions include triaging calls, connecting/transferring calls, setting up conference calls, instructing users on telephone procedures, and reporting telephone/equipment malfunctions to the appropriate party.
* Responsible for rolling the phones on and off night service.
* Basic scheduling understanding.
* Responsible for meeting appropriate metrics and a checklist provided by your supervisor.
* Arranges for patients to have financial counseling as needed.
* Other duties as assigned. Covers for other front office functions as requested.
* Required to float as needed in addition to cross covering sites remotely.
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* MINIMUM QUALIFICATIONS:

** High school diploma or equivalent required. Position is entry level and requires 0-3 years experience, preferably in a medical setting.
** PHYSICAL DEMANDS:
** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds.

Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
** WORK ENVIRONMENT:
** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.
* Be part of a practice at the forefront of cutting-edge cancer care and advanced treatments
* Access opportunities for professional growth and continuing education.
* Work alongside a collaborative and compassionate team of experts dedicated to making a difference.
* Enjoy the convenience of multiple locations throughout the Capital Region.
* Contribute to groundbreaking clinical trials that shape the future of oncology care.
** Build a Career That Makes a Difference
** At New York Oncology Hematology (NYOH), we’re more than just the Capital Region’s leader in cancer care and blood disorders—we’re a team of passionate professionals united by a shared mission: to provide compassionate, cutting-edge care to thousands of patients each year.

With six state-of-the-art cancer centers across Albany, Amsterdam, Clifton Park, Hudson, and Troy—and a dedicated women’s imaging center, Akira Medical Imaging + Wellness—we bring advanced treatment close to home. Our team includes 35 board-certified physicians and more than 300 cancer care specialists, all working together across medical oncology, radiation oncology, hematology and gynecologic oncology and surgery.

At NYOH, we are committed to delivering excellent health care to help our patients continue to tell their story. If you’re looking for more than just a job—if you want a career with purpose—join us and be part of a community that’s changing lives and shaping the future of cancer care.
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