Patient Services Coordinator II

Job Description

Discover your career potential with a practice dedicated to excellence and innovation.

• Be part of a practice at the forefront of cutting‑edge cancer care and advanced treatments.
• Access opportunities for professional growth and continuing education.
• Work alongside a collaborative and compassionate team of experts dedicated to making a difference.
• Enjoy the convenience of multiple locations throughout the Capital Region.
• Contribute to groundbreaking clinical trials that shape the future of oncology care.

Pay Range: $19 - $22/hr

• Depending on current staffing needs, priorities may differ for filling Reception or Telephone Operator duties. Hired with the intent to perform both positions as needed.
• Greets patients and their guests into the clinic in a prompt, courteous, and professional manner.
• Serves as a liaison between patients and medical staff.
• Supports and adheres to the Practice’s Core Values, Compliance Program, including the Code of Ethics and Business Standards.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation. Adheres to confidentiality, state, federal, and HIPAA laws and patient records guidelines. Reference and uphold CORE values daily.

• Obtain all appropriate forms as required.
• Verify/obtain demographic and insurance information. Obtain a copy of patient’s insurance cards and current driver's license for file. Update demographic and insurance information as needed in the system.
• Confirm all new patient paperwork, address patients’ needs that walk in with or without an appointment.
• Collect co‑pays, deductible and other out‑of‑pocket amounts at time of visit. Issue receipts as necessary.
• Handle postage to outgoing mail, pick up mail from the mailbox, open, date, distribute, and address envelopes as needed.
• Identify no‑shows and forward for patient notification (per policy). Notify necessary staff of any late or early arrivals.
• Prepare correspondence, memos, forms, and other typing as requested by supervisor. Print schedules as needed.
• Verify the end‑of‑day balance and cash out, fill out and date deposit slip. Responsible for an accurate account of the money in the cash box and locking its contents in the site safe.
• Responsible for batching out at the end of each shift and closing any monetary drawers at the end of each business day.
• Maintain lobby area in a neat and orderly manner.
• Follow policies and procedures to contribute to the efficiency of the front office.
• Responsible for meeting appropriate metrics and a checklist provided by your supervisor.
• Arrange for patients to have financial counseling as needed.
• Other duties as assigned. Cover other front office functions as requested.
• Required to float as needed in addition to cross covering sites remotely.

• Answers all incoming calls in a prompt, courteous, and professional manner. Sends messages to the correct distro group.
• Provides a pleasant and helpful phone contact for callers.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in an efficient manner. Directs callers immediately to clinical staff as necessary.
• Responsible for answering all third‑party service calls and messages.
• Perform functions include triaging calls, connecting/transferring calls, setting up conference calls, instructing users on telephone procedures, and reporting telephone/equipment malfunctions to the appropriate party.
• Responsible for rolling the phones on and off night service.
• Basic scheduling understanding.
• Responsible for meeting appropriate metrics and a checklist provided by your supervisor.
• Arrange for patients to have financial counseling as needed.
• Other duties as assigned. Cover other front office functions as requested.
• Required to float as needed in addition to cross covering sites remotely.

High school diploma or equivalent required. Position is entry level and requires 0-3 years experience, preferably in a medical setting.

The physical demands described here are representative of those that must be met by an employee to…