Document Service Representative

Feeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly® team as a Document Service Representative to work at a premier healthcare organization in Albany, NY. We’re here every step of the way to help you and your career be the best it can be. Bring your energy and expertise. We’ll help you get where you want to be.

Salary: $21/hour

Hours:

Monday-Friday, flexible start time between 6:30a-8:30a, WITH mandatory overtime, up to 8 hours per week scattered over weeknights or Saturdays.

• Processing incoming mail for the entire organization, including detailed sorting, batch preparation, and accurate scanning of all claims and correspondence documents

• Examining, data entering, and re-writing physician, hospital, dental, and pharmacy claims using established policies and medical claims coding guidelines

• Utilizing Form Works for OCR error correction, “Key from Image,” and key entry on claims and correspondence in accordance with departmental standards

• Filing images appropriately and routing work items to the correct departments to maintain service level agreements and regulatory compliance

• Collaborating with Member Services, Provider Services, Claims Operations, and Medical Affairs to resolve claims and correspondence issues

• Identifying and reporting system, billing, filing, scanning, or workflow issues to management

• Maintaining production, accuracy, and quality standards while working independently and meeting deadlines

• Assisting with process improvements, training new staff as needed, and completing required departmental documents accurately

• Hold a high school diploma or GED

• Have at least six (6) months of alphanumeric data entry experience in a healthcare setting

• Possess a year or more of claims examining procedural review experience

• Are familiar with CPT-4, HCPCS, ICD-9 codes, and healthcare correspondence

• Have experience with on-line data entry systems, such as Macess EXP and Form Works, and strong PC skills

• Demonstrate strong attention to detail, problem‑solving, and time‑management skills

• Can communicate effectively, both verbally and in writing, with appropriate grammar and professionalism

• Can work independently with minimal supervision, balancing multiple tasks efficiently

• Are comfortable working on‑site, sitting or standing for prolonged periods, and occasionally traveling for meetings or training

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Document Service Representative today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  () for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.