Supervisor Patient Access – St. Peter's Hospital

Overview

Description

Supervisor Patient Access – St. Peter's Hospital - FT Evening Shift

Employment Type
Full time

Shift
Evening Shift

As a member of the Patient Care Centered Team, provides clerical, communication, reception, supply management and other supportive services for the Patient Care Center to ensure high quality services to patients, family members and other hospital staff. The Information Associate will be available to meet the needs of all Patient Care Centers as needed.

• Recognized leader:
  Magnet Hospital in the Capital Region
• Quality of Life:
  Where career opportunities and quality of life converge
• Advancement:
  Strong orientation program, generous tuition allowance and career development
• Work/Life:
  Positions and shifts to accommodate all schedules
• We offer great benefits including:
  Competitive Pay, Paid Leave, Shift Differentials, just to name a few.

Purpose:

Frontline, department-based role that supervises daily functions of assigned area(s). Provides clear direction & manages / advances people, processes, structures &/or programs that support direct / indirect care. Demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes.

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
Work Focus
:
Responsible for the daily operations & the oversight of staff. Supervisors work in collaboration with department managers to manage staff & department effectively. Participates in & contributes to the performance management/review process. Implements departmental plans & priorities identified by accountable leaders. May participate & recommend in the hiring & selection process. Responds promptly & directly to meet or exceed customers’ needs.

Process Focus: Follows standards of performance & work processes in designated areas. Coordinates staff scheduling & assignment. Reviews & approves administrative functions (time, payroll, expense). Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.

Communication: Employs effective & respectful written, verbal & nonverbal communications;
Develops an environment of mutual confidence & trust through collaborative relationships;
Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives;
Proactively recognizes, addresses &/or escalates organizational, operational, or team conflicts.

Environment: Performs work in an environmentally safe, professional & healthy manner;
Self-monitors & initiates corrections and/or seeks guidance when needed. Demonstrates flexibility & self-direction by responding as a team player. Helps to create a positive work environment that promotes productivity. Accountable for continuous self-development & supporting the growth of others.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Supervisor, Pre-service Ensures adequate controls are maintained over cash collections & that payments are properly handled by hospital policy & are accurately recorded & promptly forwarded to the Cashiers Office. Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints. Resolves patient questions regarding payment requirements/charges referred by scheduling & verification team colleagues.

Supervisor, Patient Access Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling. Regularly monitors the patient tracking system,…