Training Specialist; Healthcare

TRAINING SPECIALIST

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Training Specialist for a career where your growth is just as important as the mission you support.

As a Training Specialist, the work you’ll do at GDIT will be impactful to the mission of the New York State Department of Health Medicaid Management Information System program. You will play a crucial role in performing the duties of a Provider Outreach Regional Representative for the eMedNY Program in the Albany, Troy, Schenectady, NY area.

As a Training Specialist supporting the Provider Services department, you will be trusted to represent the company to external and/or internal customers, supporting Medicaid related claims and billing questions. You will provide assistance and problem resolution to our provider community and other stakeholders. You will also respond to non-routine customer calls, email and web inquiries, providing a single point of contact for issues and questions.

This role requires the selected candidate to reside in the .

• Provide subject matter expert support on NY Medicaid billing and enrollment practices to the provider community, including claim resolution support
• Provide technical training to NY Medicaid Providers on eMedNY billing, enrollment and program requirements
• Interface with the NY Medicaid provider community to support them with system and program changes
• Provide support in face-to-face encounters, phone consultations, group training, seminars and webinars
• Provide feedback internally on challenges providers are encountering and trends
• Develop training and content materials as needed
• Present information at various provider associations meetings
• Provide testimony for Medicaid fraud legal proceedings
• Perform other duties as necessary

• Education and
  
  Required Experience:
  
  BA/BS degree plus 2+ years’ experience, or 5+ years’ experience, or equivalent
• Required Technical
  
  Skills:
  
  Working knowledge of all Microsoft Office applications, including Outlook
• Required
  
  Skills and Abilities:
  • Strong communication (oral & written), interpersonal, organization skills
  • Strong work ethics and flexibility
  • Ability to learn quickly
  • Ability to work independently or as a part of a group
• Preferred Qualifications:
  • Healthcare billing and claims experience
  • Teaching/training experience
  • Experience with Zoom, Microsoft Teams
• Travel Required:
  
  10-25%

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility:
  Full-flex work week to own your priorities at work and at home
• Community:
  Award-winning culture of innovation and a military-friendly workplace

Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.