Patient Access Representative

$2,000

SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optumis is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Access Representative is responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting, and checking in patients, answering phones, collecting patient co‑pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

This position is full-time, where employees are required to work two 12‑hour shifts and two 8‑hour shifts with every other weekend. Our office is located at 321 E Albany Street, Herkimer, NY 13350.

We offer 4–6 weeks of on-the-job training. The hours of the training will be aligned with your schedule.

• Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits.
• Utilizes computer systems to enter access or verify patient data in real‑time ensuring accuracy and completeness of information.
• Gathers necessary clinical information and processes referrals, pre‑certification, pre‑determinations, and pre‑authorizations according to insurance plan requirements.
• Verifies insurance coverage, benefits, and creates price estimates, reverifications as needed.
• Collects patient co‑pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations.
• Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due.
• Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge.
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner.
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary.
• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to:
  Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

More information can be downloaded at: (Use the "Apply for this Job" box below)./uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma/GED (or higher)
• 1+ years of experience in a hospital, office setting, customer service setting, or phone support…