Health and Wellness businessOffice Operations Manager

Health and Wellness Business Office Operations Manager

Location: Albany, NY

Compensation: $65,000 - $70,000 annually

At Pinnacle Behavioral Health, we provide individualized mental health care including therapy, psychiatric services, and innovative treatments like Transcranial Magnetic Stimulation (TMS). Our team of 30+ providers supports patients through life changes and challenges with compassion, clinical excellence, and evidence-based care.

We are a mission‑driven behavioral health practice dedicated to empowering individuals toward meaningful growth and long‑term well‑being. As we continue to grow, we are strengthening our business office operations to better support both our patients and providers.

We are seeking a highly organized and proactive Health and Wellness Business Office Operations Manager to support administrative leadership and clinical operations in our Albany, NY office. This role focuses on insurance coordination, provider credentialing, insurance denials management, and building scalable administrative systems that improve operational efficiency and patient experience. You will serve as a key operational partner, ensuring our internal systems run smoothly, accurately, and compliantly.

• Verify patient insurance coverage and payer requirements
• Coordinate provider credentialing and re‑credentialing with multiple insurance payers
• Maintain up‑to‑date credentialing files, licenses, and compliance documentation
• Serve as a primary administrative contact for insurance carriers

• Review and manage insurance claim denials
• Identify root causes of denials and coordinate corrective actions
• Communicate with insurance carriers to resolve denied or delayed claims
• Track denial trends and recommend workflow improvements to reduce recurrence

• Build, document, and improve internal administrative systems and procedures
• Create trackers, templates, process flows, and standard operating procedures (SOPs) for insurance, credentialing, and denials workflows
• Identify inefficiencies and recommend practical system enhancements
• Support transition to or optimization of electronic medical record (EMR) systems

• Utilize and support electronic medical record (EMR) platforms
• Assist with phone systems and telehealth platforms
• Maintain accurate data tracking and reporting using Microsoft Excel
• Support internal administrative technology workflows to ensure accuracy and efficiency

• Assist with operations planning, communications, and project coordination
• Prepare reports and maintain accurate operational data
• Communicate professionally with providers, partners, and external stakeholders
• Handle sensitive information with discretion and professionalism

Required:

• Experience working with insurance processes and provider credentialing (healthcare setting preferred)
• Experience managing or resolving insurance denials

Strong Computer Proficiency, Including:

• Electronic Medical Record (EMR) systems
• Phone and telehealth platforms
• Microsoft Excel
• Strong organizational and time management skills
• High attention to detail, especially with documentation and compliance
• Ability to manage multiple priorities in a fast‑paced healthcare environment
• Professional written and verbal communication skills
• Ability to handle confidential information responsibly

Preferred:

• Experience supporting healthcare or behavioral health operations
• Experience improving administrative systems or workflows

• Be part of a collaborative, mission‑driven behavioral health practice
• Own and refine critical business office systems that directly impact patient care
• Work alongside experienced mental health professionals

Competitive salary range of $65,000 - $70,000 annually

Pinnacle Behavioral Health is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs.