Supervisory Medical Support Assistant

The Supervisory Medical Support Assistant is assigned to the Albany VAMC in the Health Administration Service (HAS) under the direct supervision of the Chief of HAS. The incumbent has responsibility over a major clinical area for the healthcare system including supervision of subordinate Supervisory MSA and Lead MSAs and may be performed in Clinic Based Outpatient Clinic (CBOC), Inpatient Unit, Call Center, Outpatient Clinic, Patient Aligned Care Team (PACT) model or a Specialty Care Setting.

The incumbent's assignments at this level includes, but are not limited to: assigning and evaluating the work of subordinate staff, performance evaluations, selection of staff, and recommendation of awards and/or advancements; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections;

evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities and is responsible for extracting and analyzing data to provide reports in support of performance measures to senior management.

It is expected that the GS-8 Supervisory Medical Support Assistant (MSA) works collaboratively with all clinical business managers and frontline staff throughout the Primary Care and Specialty Clinics, in the Specialty Clinics Call Center and Primary Care Call Center.

The Supervisory MSA develops and maintains effective and efficient communication with all departmental leadership, respective Care Line Managers and service line managers and frontline staff, serving as a core member of the HAS and Clinical Service leadership. Successful performance in this position requires knowledge of administrative policies and procedures at facility and network level that impact HAS and Business Operations, information security and exchange, management of reports and data, scheduling directives, telephone care, and public relations/customer service.

The Supervisory MSA is knowledgeable and skilled in the operation of a personal computer utilizing a wide variety of software, utilizing multiple computer applications in the performance of all duties including Vista (entry and retrieval of administrative and clinical data to include numerous existing report options and specialized queries), VSSC, CPRS (to include monitoring of outpatient workload data capture), Microsoft Office products for word processing, spreadsheets, and relational data base programs.

The Supervisory MSA serves as a resource to HAS staff in use of applications, and must have the ability to extract, correlate and analyze patient encounter and provider workload data make recommendations to the Leadership team and acts as a customer service representative for HAS.

• The HAS Supervisory MSA has detailed knowledge of outpatient administrative processes, release of information, records management schedules for ambulatory care clinics, workload data capture, encounter forms, and VISTA scheduling package, maintaining full responsibility and accountability for the scheduling practices.
• Work closely with department business managers to communicate implementation, monitoring, and evaluation of all administrative procedures related to HAS.
• Provide recommendations and suggestions to management as necessary to ensure timely completion of reports, related performance monitors/measures are met, and to ensure the HAS team adheres to local, VISN and national guidelines, memorandums and directives.
• Provide training, implementation, monitoring and evaluation of all administrative procedures related to HAS operations The Supervisory MSA maintains full accountability and oversight of the utilization, adjusting clinic setup and grids to effectively support the needs of the Service, keeping the clinic profiles updated as new clinics are set-up and current clinics are modified and certifying accuracy after review, with duties to include:
• Establish, monitor and maintain all clinic profiles for Primary Care Clinics, setting appointment length and overbook capacity, granting individuals scheduling access to restricted clinics, and assigning specific user class rights to providers, based on verified credentials.
• Create or modify team and position settings, assign provider user class based on verified credentials, link the associated clinic, program clinical alert notification levels, and establish preceptor to associate provider links.
• Provide oversight and has programming responsibility for all automated and special patient correspondence letters generated through the Appointment Management computer program.

Work Schedule
:
Monday through Friday 8:00 a.m. through 4:30 p.m.
Functional Statement #: 24146F