Social Worker, Mental Health

Job Description :
Pay Range: $35hr - $41hr

• Licensed and currently registered by New York State as a Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW).
• Bachelor’s degree in Social Work with one year of post-bachelor’s experience in Social Work.
• Excellent telephone, listening, and written communication skills.
• Working knowledge of Microsoft Office applications.
• Experience with complex data entry systems.

• Experience in complaint intake, case management, or investigative support preferred.
• Experience interpreting laws and regulations related to adult care or assisted living facilities preferred.
• Experience preparing written correspondence and reports.

• Receive and document complaints related to Adult Care Facilities.
• Triage complaints and assign them to the appropriate regional office or oversight agency.
• Enter relevant information into a centralized complaint and incident tracking system.
• Screen complaints to determine severity and finalize initial reports within established timelines.
• Contact complainants to obtain additional information as needed.
• Prepare and send correspondence regarding complaint disposition.
• Respond to general inquiries regarding the complaint process.
• Participate in daily case reviews and process improvement activities.
• Assist in preparing management reports.
• Participate in training and continuing education activities.

• Strong interpersonal and problem-solving skills.
• Effective decision-making and time management abilities.
• Ability to communicate effectively with internal and external stakeholders.
• Excellent writing and editing skills.

• Complaint intake and triage.
• Data entry and case documentation.
• Regulatory interpretation and compliance awareness.
• Written and verbal communication.
• Time management and organization.
• Stakeholder coordination.