Social Worker - Behavioral Health

Health Advocates Network is currently seeking a Social Worker to work at a facility in Albany, NY
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* These are _registry_ positions with our company. * $100 Sign-On Bonus

* Pay Rate:* $45 / hour

• M-F: 9am - 5pm

Must have strong interpersonal, problem solving, decision-making and time management skills and the ability to communicate effectively with all internal and external stakeholders. In addition, the ideal Candidate must have excellent writing and editing skills and be able to effectively interpret laws and regulations governing adult care and assisted living facilities in New York State.

This incumbent will be responsible for receiving complaints against NYS Adult Care Facilities and triaging them to the appropriate regional office, other DOH programs or state oversight agency as applicable. Functions include:

• Addressing the callers/complainants concerns without interruption, while remaining understanding, supportive and focused to ensure the caller has ample opportunity to review their concerns.
• Screen complaints to determine triage decision and finalize initial report within 1 hour of receipt.
• Contact complainants to obtain additional information if necessary.
• Prepare and send correspondence to complainants regarding the disposition of their complaint(s).
• Respond to general inquiries regarding the complaint process.
• Participate in process improvement activities including daily case review.
• Assist with Management Reports.
• Participate in training and continuing education activities.

Staff person is expected, on select Saturday and Sunday/holiday, to perform the following activities:

• Retrieve voice-mail messages.
• Triage and record relevant information retrieved during weekend or holiday hours.

• Medical
• Dental
• Vision
• Term Life
• Short-Term Disability Coverage
• 401K

If interested, please apply through this job post. You may fax a copy of your most recent resume to . If you have any questions, please feel free to call at and ask to speak with Jonathan (Monday-Friday 8:30 AM-5:00 PM PST).

Health Advocates Network, Inc. is an equal opportunity employer. All qualified applicants shall receive consideration for employment without regard to any legally protected basis under applicable federal, state or local law, except where a bona fide occupational qualification applies. EOE including Veterans/Disability