Information Technology Support Specialist

For more details, please connect with Kalpana Rai at  or email at

End Client:
State of New York

Job Title:

IT Support Specialist

Duration: 24 Months

Start Date:

ASAP

Location:

1220 Washington Ave BD 22 Albany, NY 12226, Hybrid

Position Type:
Contract

No. of

Hours:

40 Hours Per Week

Interview Type:
In Person

Department: NYS Division of State Police

This project will result in deployment, training and support of TraCS (Traffic and Criminal Software) to over 500 police agencies across the State of New York. This application is used for electronic ticketing as well as incident and accident reporting.

• 84 months of experience working with end users to troubleshoot both hardware and software issues.
• 60 months of experience working in a second tier help desk environment.
• 36 months of experience in developing test plans and performing system level testing.
• 36 months of experience with public safety mobile computing environments.
• 36 months of experience in conducting technical and end-user training in a classroom environment.
• 36 months of experience in developing technical and training materials.
• 60 months of experience supporting Traffic and Criminal Software in a public safety environment.
• Bachelor's Degree in an information technology related program of study from an accredited university or college.
• 60 months of experience in configuring and troubleshooting public safety mobile communications systems.

• Assist end-user customers and resolve user’s technical problems.
• Coordinate and Manage statewide software rollout for newest major release (1+ year rollout).
• Work with local law enforcement agencies to communicate requirements; coordinate implementation, schedule installation, and follow-up to ensure system is operational.
• Assist in the setup and installation of TraCS software.
• Support and troubleshoot application issues.
• Coordinate and Conduct classroom style trainings to local police agencies.
• Develop training materials such as FAQs, how to guides, manuals, course curriculums, CD/DVDs.
  8. Conduct testing of application.
• Develop test plans for testing application.
• Create and Coordinate Install/Update Schedules.
• Install and Troubleshoot SPIDER Application.
• Install and Configure IIS/FTP for multiple operating systems.
• Setup, Test and Troubleshoot wireless solutions.
• Develop TraCS process flow for local agencies.
• Coordinate with Local Agency IT Staff for the implementation of TraCS.