Student Intern - Infrastructure & Helpdesk Support

Position Title:

Student Intern - Infrastructure & Helpdesk Support

Internship Duration:
May-August 2026

Hiring Rate: $20/hr.

Location:

Albany, NY

Last Revised:
December 13, 2023

Nature and Scope

DASNY is New York State's capital development authority and provides financing and construction services to public and private universities, not-for-profit healthcare facilities and other institutions that serve the public good. DASNY is composed of five major divisions:
Construction Services, Counsel's Office, Executive Direction, Finance & Information Services, and Public Finance & Portfolio Monitoring.

Primary Purpose

Under the supervision of Information Services staff, serves in a temporary capacity as a Dormitory Authority student intern and assists with a wide range of technical support projects.

Essential Functions

Assist with the following functions and undertake special assignments as directed.

* Troubleshoot and remediate infrastructure (Windows servers, network) problems

* Troubleshoot and remediate PC hardware and software problems

* Software upgrade on servers and PCs

* Office 365 applications support

* IT Helpdesk operations support

* PC imaging and setup

* Day-to-day operations for the maintenance of Active Directory (AD) including creation and maintenance of user accounts, AD groups, and network passwords.

* Other duties as assigned.

* Must adhere to the NYS Information Security Policy Standards established and issued by the Office of Cyber Security and Critical Infrastructure Coordination. (Standards can be found on the Intranet.)

* Student interns are subject to and must comply with applicable laws, policies, procedures, and expectations for DASNY employees.

Minimum Qualifications

Must be a matriculated undergraduate (freshman level or above), or first year graduate student pursuing a degree in computer engineering, computer science, information technology, or related field.

Essential Skills

* Excellent oral and written communications skills.

* Demonstrated organizational skills and ability to prioritize.

* Proficiency in PC applications such as Outlook, Excel, Access, Word, and PowerPoint.

* Ability to work on PC's, troubleshoot problems, monitor system health, and perform daily system operations tasks.

* Knowledge of Office 365 applications.

* Knowledge of Windows server setup, and Active Directory management.