Service Desk Lead - Operations & Escalation Champion
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-02-18
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-02-18
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Project Manager, Systems Administrator, IT Support
Job Description & How to Apply Below
A Federal Services Company is seeking a Service Desk Lead to provide supervisory and operational leadership for service desk functions. Responsibilities include managing daily operations, leading shift teams, ensuring quality service delivery, and serving as the primary escalation point. Requirements include a Bachelor's degree, at least 6 years in service desk operations, supervisory experience, and strong understanding of ITIL principles.
The position offers a salary range of $84,900 - $154,500 based on various factors.
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