Information Technology Specialist ; NY HELPs

Overview

The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Duties Description The Information Technology Specialist 2, SG-18 will provide IT support for regional ITS users. Reporting to the Information Technology Specialist 3, SG-23 within Chief Technology Office, Workplace Services, Inside Services. Duties of this position include but are not limited to:

• Provide Tier 1 and Tier 2 desktop support for Windows, macOS, and Chrome OS devices
• Troubleshoot hardware, software, printer, and peripheral issues
• Support Microsoft Windows OS, macOS, iOS, and common business applications
• Administer user accounts and access in:
  Active Directory / Active Roles
• Install, configure, and maintain desktops, laptops, mobile devices, printers and peripherals
• Support endpoint management tools such as: SCCM
• Google Admin / Chrome device management
• Perform system imaging, OS deployments, patches, and updates
• Respond to and document support tickets and service requests in a timely manner
• Escalate complex issues to senior IT staff or vendors as needed
• Maintain documentation for procedures, assets, and troubleshooting steps
• Assist with onboarding/offboarding of employees (accounts, devices, access)
• Support basic networking issues (Wi-Fi, VPN, printers, connectivity)
• Ensure compliance with security policies and best practices
• Other responsibilities as assigned

Minimum Qualifications

Promotion:
One year of permanent service as an Information Technology Specialist 1, Grade 14.

Open Competitive: A Bachelor’s or higher level degree in Computer Science, Computer Information Systems, Management Information Systems, OR a Bachelor s or higher level related degree with eighteen credit hours in Computer Science OR a total of four years of experience in the following computer related areas: network, server, storage, and systems management; telecommunications; IT customer support and training; computer installation, diagnosis and repair;

technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.

Additional Comments

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to…