Technology Analyst ; Quality Assurance - SPNYC

Duties Description

The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Under the direction of the Information Technology Architect 2, the Technology Analyst 2 (Quality Assurance) will be responsible for testing, analyzing, and ensuring that software products, systems, and applications meet the highest standards of quality and performance to meet client agency business needs. The position will develop and implement testing plans, create test cases and test scripts, and document findings. It will report defects and track resolutions, utilizing customer focus groups and monitoring ongoing customer feedback to identify product issues to ensure products meet functional requirements before they make it to the user.

This position may directly supervise a team of Technology Analyst 1’s (Quality Assurance).

• Review and analyze system specifications.
• Develop and execute test plans to ensure that all objectives are met.
• Implement and monitor manual or automated test scripts to assess functionality, reliability, performance, and quality of software products, systems, and applications.
• Evaluate product code according to specifications.
• Create logs to document testing phases and defects.
• Identify and remedy defects within the development process, helping troubleshoot issues.
• Create standards and procedures to determine product quality and release readiness.
• Drive innovation and streamline overall testing processes.
• Identify, isolate, and track bugs throughout testing.
• Report bugs and errors to development teams.
• Identify any potential problems that users might encounter.
• Perform all aspects of verification, including functional, system, regression, and user acceptance testing.
• Collaborate closely with cross‑functional teams (e.g., developers and product managers), ensuring product quality throughout the software development lifecycle and developing effective strategies and test plans.
• Conduct post‑release/ post‑implementation testing.
• Ensure ongoing compliance with quality and regulatory requirements.
• This position may perform the full range of supervisory duties.

Six (6) years of information technology experience, two (2) years of which must be within the discipline of quality assurance.

• Associate’s degree with 15 semester credit hours in computer science or a related field substitutes for one year of general information technology experience.
• Candidates in a bachelor’s degree program with at least 15 semester credit hours in computer science or a related field can substitute for one year of general information technology experience.
• Bachelor’s degree in any field including or supplemented by fifteen (15) semester credit hours in computer science or a related field substitutes for three years substitutes for three (3) years of general information technology experience.
• Bachelor’s degree in any field substitutes for two (2) years of general information technology experience.
• Master’s degree or higher in computer science or related field substitutes for one year of general information technology experience.

• Preference for candidates holding relevant technology analyst certification, including but not limited to:
• Certified Software Quality Analyst (CSQA)
• Certified Quality Improvement Associate (CQIA)
• Certified Associate in Software Testing (CAST)
• International Software Testing Qualifications Board (ISTQB) Certification
• Understanding of software development methodologies, like Agile or Waterfall, and regression testing.
• Knowledge of one or more programming language, like Java or C#.
• Working knowledge of test management software (e.g. qTest, Zephyr) and SQL.
• Strong attention to detail to identify software errors.
• Well‑developed analysis and problem‑solving abilities, adept at thinking critically about software and its potential flaws to troubleshoot issues.
• Excellent communication skills to effectively document and relay issues to…