Principal Solutions Architect - Infrastructure Services

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

We are seeking a seasoned technical leader to join our organization as Principal Solutions Architect, Infrastructure Services. This is a senior individual contributor role responsible for leading the technical strategy and customer engagement model for our Integration Services practice. The Principal will serve as the organization’s foremost subject matter expert on rack-scale integration, owning the end-to-end technical relationship with our largest and most strategic customers.

This role is pivotal to our next phase of growth. The Principal will be directly responsible for onboarding our next large rack-scale customer, setting the standard for how we engage, advise, and deliver. Working at the intersection of sales, engineering, and service delivery, this individual will shape how the market perceives our integration capabilities and ensure that every customer interaction reflects operational excellence and deep technical authority.

The ideal candidate brings extensive experience building or scaling an integration services practice, a commanding knowledge of data center infrastructure and AI/ML hardware, and the executive presence to engage confidently with senior technical and business stakeholders.

The Principal operates as the technical orchestrator for strategic engagements, ensuring alignment between customer objectives, architectural best practices, and organizational delivery capabilities before execution begins. While accountable for architectural integrity and customer advisory leadership, detailed domain design and execution remain owned by the appropriate presales, SME, and delivery teams.

• Serve as the principal subject matter expert and technical authority for the Integration Services practice, setting the vision for how we architect, propose, and deliver rack-scale solutions.
• Define and evolve the technical strategy for integration services, including reference architectures, service methodologies, and standards of delivery excellence.
• Represent the organization as a senior technical voice in executive briefings, industry events, and strategic customer engagements.
• Provide thought leadership on emerging trends in rack-scale computing, AI infrastructure, liquid cooling, and next-generation data center design.

• Own the end-to-end technical onboarding experience for large-scale strategic customers, from initial engagement through production handoff.
• Lead design reviews, solution workshops, and architecture sessions with customer engineering and leadership teams.
• Serve as the senior escalation point and trusted advisor for customers during onboarding, ensuring commitments are met and expectations are exceeded.
• Establish white-glove engagement protocols that become the repeatable standard for onboarding future enterprise and hyperscale customers.
• Proactively identify risks, dependencies, and technical blockers and drive cross-functional resolution with urgency.
• Advise customers on best practices, architectural tradeoffs, and implementation considerations, ensuring transparent alignment between customer expectations and SHI delivery capabilities prior to execution.

• Provide expert-level technical advisory to customers on rack-scale designs, infrastructure architecture, GPU compute configurations, and AI/ML hardware selection.
• Lead the…