IT Support Tech IV

Career Opportunities: IT Support Tech IV (76079)

Requisition
76079
-Posted
- Albany

- GA

Battelle delivers when others can’t. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi‑national corporation, a small start‑up or a government agency.

We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply.

Battelle’s National Security Logistics and Operations Division is seeking an IT Support Technician IV for full‑time work in Albany, Georgia supporting contracts with the Marine Corps Logistics Command. We are looking for a highly competent staff member to join our team in a fast‑paced warehouse environment. Responsibilities include high‑level system administration, advanced network maintenance, and conducting root cause analysis to optimize program performance.

This role serves as a technical resource, providing guidance to warehouse staff while ensuring the smooth operation of critical business processes.

• Perform system administration for assigned business systems and diagnose advanced hardware (PCs, mobile, desktop phones), software, and network (LAN, WIFI, VPN) issues.
• Support the maintenance of a secure network free of malware and protected against hackers; install and maintain up‑to‑date firewalls and cybersecurity software.
• Conduct periodic IT asset inventories and maintain strict accountability records for all hardware and software in accordance with program policies and procedures.
• Analyze network data and usage to provide recommendations for improvements; assist with root cause analysis for recurring issues to implement preventive measures.
• Provide technical training and mentorship to Tier 1 and Tier 2 support staff; develop and maintain technical documentation and Standard Operating Procedures (SOPs).
• Respond to user inquiries via phone, email, or in‑person; manage account setups, logins, and email addresses for new employees; maintain accurate records in the ITSM system.
• Perform physical hardware equipment repairs on laptops, desktops, printers, and wiring.

• Must be a U.S. Citizen and possess (or be able to obtain and maintain) a Federal Security Clearance.
• Must possess a CompTIA Security+ certification or have the ability to obtain it within 6 months of hire to meet DoD 8140/8570 compliance.
• Bachelor’s degree in Information Technology, Computer Science, or Computer Engineering.
• 3–5 years of experience as an IT Support Technician, IT Administrator, or Network Technician.
• Profound experience with LAN/WAN networks, TCP/IP protocols, and common enterprise hardware/software.
• Experience with imaging software, virus protection software, and network monitoring software management.
• Strong analytical mindset, leadership qualities, and the ability to explain complex technical info in an easy‑to‑follow format.

Physical Requirements & Environment:

• Ability to lift and move equipment weighing up to 50 lbs.
• Must be comfortable standing for extended periods and walking long distances across the warehouse floor to provide on‑site support.
• Requires physical dexterity to install hardware and cabling in various locations throughout the facility.

• Additional
  
  Certifications:
  
  CompTIA A+ or Network+.
• Advanced Credentials: CCNA, CEH, or CCNP.
• Experience with information security, compliance, and privacy regulations.

Benefits:
Live an Extraordinary Life
We care about your well‑being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.

• Balance life through a compressed work schedule
  :
  Most of our team follows a flexible, compressed work schedule that allows for every other Friday off—giving you a dedicated day to accomplish things in your personal life without using vacation time.
• Enjoy enhanced work flexibility, including a hybrid arrangement: You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in‑office and 40% remote, with Monday and Tuesday…