System Administrator; Cloud

Equal Employment Opportunity/M/F/disability/protected veteran status

Position Title: System Administrator (Cloud)

Location: Albany, NY

Category: Administrative

Posted On: Mon Mar 23 2026

Job Description:

The Systems Administrator (Microsoft 365 Focused) is responsible for the day‑to‑day administration, support, and optimization of the organization's Microsoft 365 environment and AD. This role ensures reliable operation of core collaboration, messaging, identity, and cloud services. This position is hands‑on and operationally focused, supporting end users, managing configurations, troubleshooting issues, and maintaining Microsoft 365 services including Exchange Online, Teams, SharePoint Online, One Drive, and Microsoft Entra .

• Responsible for installation, patching, account provisioning, and administration of Windows servers, applications, and data storage systems relating to NY Creates and its affiliated partners.
• Support all Microsoft server related general roles (AD, DHCP, DNS, File and Printer shares)
• Perform support for desktops, laptops, servers, and mobile devices.
• Participate in design discussions for new hardware, network, cloud, or application deployments.
• Accountable for successful delivery of assigned tasks and projects.
• There will be a heavy focus on supporting Microsoft 365 cloud solutions.

• Administer Exchange Online, Teams, SharePoint Online, and One Drive.
• Manage user accounts, mailboxes, shared mailboxes, distribution lists, and Microsoft 365 groups.
• Support Teams policies including external access, guest access, and meeting policies.
• Manage licensing assignments and tenant‑level configurations.
• Monitor Microsoft 365 Service Health and resolve service‑related issues.

• Provide Tier 2/Tier 3 support for Microsoft 365‑related issues.
• Troubleshoot mail flow, permissions, and sharing issues.
• Support device and user access issues related to cloud services.
• Create and maintain documentation, SOPs, and how‑to guides.
• Generate reports related to licensing, mailbox usage, and security configurations.

• Work closely with network, security, and infrastructure teams.
• Support integration between Microsoft 365 and third‑party systems.
• Technical competencies in:
  Microsoft 365 suite of applications, Exchange, Teams, SharePoint administration, Active Directory, Microsoft Group Policy, Intune, SCCM, WSUS, Windows administration for Server 2016 and greater, Power Shell, VMWare, MFA

Job Requirements:

• Associate degree in information technology, Computer Science degree from college or University accredited by the US Department of Education internationally recognized accrediting organization OR related field with 5 plus years of experience working in an organization’s IT systems environment is recommended.
• 2-5+ years of Systems Administration experience.
• 2+ years of hands‑on Microsoft 365 administration experience.
• Strong knowledge of Exchange Online, Teams, SharePoint Online, and Entra .
• Experience managing user provisioning and lifecycle processes.
• Working knowledge of Power Shell.
• Experience with Active Directory and hybrid environments.
• Strong troubleshooting and problem‑solving skills. Possess knowledge of best practices for maintaining information security.
• Ability to handle confidential and sensitive information responsibly.
• Must be able to communicate clearly and effectively, and display patience and understanding when working with other employees who struggle to master new technologies.
• Ability to work calmly and methodically under pressure and against tight deadlines.
• Ability to work within a team as well as independently; demonstrated.
• Ability to multitask, adapt to changes quickly, stay productive, and manage your time efficiently

• Bachelor's degree preferred in computer science or a related field and/or Technical School or related experience and/or training or equivalent combination of education and experience.
• Microsoft certifications (MS-102, SC-300, or…