IT Support Specialist; Entry-Level - Help Desk & Growth
Listed on 2026-05-28
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Location: City of Albany
Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, andoperatewith confidence.
Trusted by 75% of the top fleets in North America,Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, oursafety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.
Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more
Role Overview
We’rehiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who is eager to learn and grow in a fast-paced technology environment. As part of theIT Support team, you will be on the front lines supporting team members across the organization — solving everyday technical problems, building relationships, and delivering excellent service.
Core Responsibilities
End-User Support & Customer Service
Serve as the first point of contact for employees experiencing technical difficulties via phone, email, chat, or in person.
Provide friendly, patient, and professional customer service to end-users at all levels of the organization.
Log, track, and resolve incoming help desk tickets ina timelyand thorough manner.
Troubleshooting & Issue Resolution
Diagnose and resolve basic hardware, software, and connectivity issues for end-users across multiple locations.
Escalate complex or unresolved issues to senior IT staff with detailed documentation of steps already taken.
Follow established procedures and knowledge base articles to resolve common support requests.
Equipment & Setup
Assistin the setup, configuration, and deployment of laptops, desktops, peripherals, and mobile devices for new employees.
Support basic account provisioning and access requests under the guidance of senior IT staff.
Documentation & Knowledge
Document common issues, resolutions, and how-to guides to help build out Help Desk knowledge base resources.
Follow and help maintain
IT procedures and standard operating documentation.
Other
Assist the IT team with day-to-day operational tasks and project support as needed.
Execute other duties typical of an entry-level IT support role as assigned.
Skills & Qualifications
Required
0–1 year of IT support, help desk, or customer service experience (internships, co-ops, and volunteer experience welcome).
Basic understanding of Windows and/or Apple operating systems.
Strong interpersonal and communication skills — able to explain technical concepts clearly to non-technical users.
Eagerness to learn, troubleshoot, and adapt tonew technologies.
Ability to stay calm and professional under pressure.
Associate’sdegree, certificate program in IT/Computer Science, ordemonstratedequivalent experience or self-study.
Preferred
Familiarity with Microsoft Active Directory,Entra
IDAzure, M365 SuiteAny experience with a ticketing system such as Jira Service Management, Service Now, or similar.
CompTIA A+ certification or currently pursuing.
Interest in pursuing a long-term career in IT, cybersecurity, or infrastructure.
Ideal Candidate
A curious, people-oriented individual who genuinely enjoys helping others and solving problems. Youdon’tneed to have all the answers — you need thedriveto find them. You take ownership of the tickets you touch, communicate proactively, and leave every interaction better than you found it.
You’recomfortable asking questions, learning on the fly, andgrowingwith a team that will invest in your development.
Compensation
This role has a salary range between $45,000–$50,000 depending on experience and other determining factors.
Application Note
This role will include routine help desk responsibilities and otherdutiesassigned consistent with entry-level IT support.
We…
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