Manager of Business Analysis - Information Technology Services

Manager of Business Analysis - Information Technology Services

Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses. Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.

Information Technology Services (ITS), the central IT provider at the University at Albany, is seeking applicants for a Manager of Business Analysis to lead and manage Business Analysts who support the academic, research, and business needs of this R1 University. This position combines hands-on business analysis work with group leadership, overseeing the identification, analysis, and implementation of business process improvements and technology solutions that enhance the student experience and maximize staff productivity.

The Manager of Business Analysis plays a key role in advancing the University s digital transformation objectives, including the evaluation and adoption of modern technology, while ensuring alignment with institutional compliance requirements.

The Manager of Business Analysis is a member of the ITS leadership team, responsible for establishing and maintaining business analysis standards, methodologies, and best practices. They drive continuous innovation and improvement of services by both directing and personally performing the analysis and documentation of business processes, ensuring recommendations align with the University s strategic plan, business unit goals, and applicable compliance frameworks.

This role actively contributes to technology vetting, vendor evaluation, and change management efforts that support successful solution adoption across campus.

The Manager of Business Analysis possesses strong leadership capabilities, intellectual curiosity, and keen analytical skills. They cultivate productive relationships with a wide range of constituents from campus leadership to front-line staff and provide strategic input and expertise across a wide range of services. They are expected to work collaboratively across the organization while effectively managing performance, professional development, and resource allocation.

• Team Management and Development. Lead and manage direct reports providing guidance, support, and performance feedback to assure goals, programs, activities, and personnel practices are consistent with and contribute to the University s mission. Onboard, and develop business analysis staff. Provide coaching, mentoring, and professional development to build team capabilities. Establish and monitor individual and team performance goals aligned with departmental objectives.
  
  Lead employees for maximum performance and dedication, fostering a positive and productive work environment. Complete performance management feedback and goals timely and per requirements, offering constructive feedback and developing improvement plans.
• Business Analysis Practice Leadership. Establish and maintain business analysis standards, methodologies, and best practices across ITS and Campus. Develop frameworks for requirements gathering, process modeling, and solution assessment. Contribute to technology vetting, risk assessment, and vendor evaluation efforts in coordination with enterprise architecture and information security.
• Project Oversight and Delivery. Oversee the planning, execution, and delivery of business analysis activities across multiple concurrent projects. Ensure quality and consistency of deliverables including business requirements documents, process maps, gap analyses, and solution recommendations. Ensure compliance considerations such as FERPA, accessibility (VPAT), and information security (HECVAT) are incorporated into requirements and solution evaluations. Coordinate with project managers and other ITS teams to ensure successful solution implementation.
• Hands-On Business Analysis. Personally perform business analysis on complex, high-priority, or cross-functional initiatives. Conduct requirements elicitation, process modeling, gap analysis, and solution evaluation for enterprise-level projects. Evaluate emerging technologies including AI-enabled tools and their application to institutional business processes. Produce metrics and reporting on BA team output, project outcomes, and process improvement return on investment for ITS leadership.
• Stakeholder Engagement and Requirements Management. Collaborate with campus leadership, academic departments, and administrative units to identify opportunities for innovation and business process improvement. Facilitate requirements elicitation sessions and ensure alignment between business needs and technology solutions. Serve as a trusted advisor to senior leadership on…