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Senior Problem Manager — ITIL-Driven Incident
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-06-03
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager
Job Description & How to Apply Below
Location: City of Albany
ASM Research, An Accenture Federal Services Company, is looking for a Problem Mgmt. Lead in Albany, NY, to oversee problem management and root cause identification for critical IT services. The ideal candidate will have 8+ years in IT service management and strong expertise in ITIL frameworks.
This role involves leading the entire problem lifecycle, driving root cause analysis, and managing KPIs to enhance service stability.
Compensation ranges from $130k to $164,105 based on experience and qualifications.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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