Sr. Desktop Support Specialist HIPAA/HITECH compliance
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-06-06
Listing for:
IPS Technology Services
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Desktop Support
Job Description & How to Apply Below
Location: City of Albany
Sr. Desktop Support Specialist with HIPAA/HITECH compliance
Full time | IPS Technology Services | United States
Posted On 06/02/2026
Job InformationJob Opening
In-progress
IT Services
Albany, NY 12201
Job DescriptionJob Title:
Sr. Desktop Support Specialist with HIPAA/HITECH compliance
Duration: 30 months
Location:
Albany, NY 12232
Work Mode:
Onsite/Hybrid
Interview Process:
Webcasting
Must have: HIPAA/HITECH compliance
Mandatory Documents:
- Passport Copy mandatory for Non USA Citizens
- Copy of Visa Stamping Page
- Three Professional References
- Copy of Driver License (USA Citizens)
Requested
Qualifications:
- 78 Months technical experience in end-user desktop troubleshooting and support.
- 78 Months technical experience with office-wide PC, laptop, network, and printer/peripheral troubleshooting and support activity.
- 72 Months experience with ticket management software and related procedures (e.g., ITSM Service Now).
- 72 Months experience supporting, troubleshooting, and operating video-teleconference equipment.
- 72 Months experience with the Microsoft Suite of products as well as Desktop OS.
- 48 Months experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within an office setting supporting 75+ staff.
- 48 Months experience in understanding and compliance with confidentiality related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075).
- 48 Months experience in a customer service related support position providing direct, in- person technical support to Executive level clients/customers and administrators.
- 48 Months experience managing and prioritizing support calls.
- 24 Months experience with internet-based teleconference software support (e.g., Web Ex, MS Teams, Zoom).
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