Program Manager, DFR

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best‑in‑class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.

Skydio is looking for a driven customer‑facing Program Manager with a deep sense of ownership to lead and drive all aspects of implementation and delivery for our Law Enforcement Customers. You will join our Customer Success team and be Skydio’s Law Enforcement customer liaison, broadly responsible for the success of our contracts to include cost, performance, scheduling, project planning, technical execution, risk management and problem solving.

In this role, you will learn technical concepts quickly. Digging into the details to understand program dependencies so that technical and program risks can be managed effectively is a must. You will be expected to utilize your technical capability in conjunction with your program management skills to deliver the best outcome for the customer. A successful candidate should have deep experience working within the U.S. Law Enforcement and experience engaging with high‑level officials.

• Be a highly collaborative, requirements‑driven planner with a deep sense of ownership and accountability with a willingness to roll up sleeves and dive into the details.

• Plan and design end‑to‑end project deployment and integration activities to ensure the successful launch of our platform and ensure operational success. Manage production and implementation programs against cost, schedule and technical requirements.

• Understand customer requirements and translate them to Skydio’s agile product and technical teams to drive development and delivery execution.

• Establish relationships with the Law Enforcement customer and be technical enough to build & drive plans with Skydio’s engineering team to meet milestones.

• Inform Skydio and customer business and program leaders regarding contract management risks and opportunities, ensuring a coordinated and comprehensive approach to product delivery across the program.

• General support of go‑to‑market & business activities as required.

• Experience as a customer‑facing professional services / program manager / customer success, or in a similar high‑tier complex and multifaceted role preferably for law enforcement agencies.

• Excellent communication skills, both written and verbal, including interaction with senior leaders and a strong focus on project management tools and concepts.

• Proven track record of implementing new technology (hardware and software), agile development and interfacing with technical teams to deliver on customer schedules.

• Experience in implementing effective internal business systems, processes and controls (hardware, software, operations) for management of large scale customer projects in the Law Enforcement field.

• Experience with Law Enforcement and commercial Unmanned Aircraft Systems and related software development.

• Law Enforcement/Federal Program Management experience, to include Technology Assessments, Systems Design, Systems Analysis, Programmatic Support, Acquisition Planning, and Budget Planning.

• Outstanding analytical thinker and problem solver, comfortable working in data analytics and able to resolve complex problems independently. Thinking ‘out of the box’ and to develop creative solutions.

• Ability to travel 30% annually.

We have a strong preference for candidates located in the Albany, New York area.

Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.

At Skydio, our compensation packages for regular, full‑time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits…