HBITS--Technical Writer-Mid-Level

Position: HBITS-07-14809-Technical Writer-Mid-Level
Job Description

Project/Program:

Prepare business and system process documentation for the Program Optimization, Support and Transformation (POST) bureau within the Division of Retirement Services.

Day-to-day Tasks:

The Technical Writer will be assigned to prepare high quality business and system process documentation for Program Optimization, Support and Transformation (POST). Daily tasks will include but not be limited to:

• Drafting thorough, accurate, clear and concise Business Process Guides (BPG) for complex processes, using established standardized templates
• Facilitating meetings with cross-functional teams and subject matter experts (SME) to capture stakeholder responsibilities, workflow steps and all necessary process details.
• Researching and analyzing existing process-related documentation
• Developing task plans, tracking tasks and communicating updates, escalating concerns and issues, and providing status reports
• Producing and maintaining deliverables using Microsoft Word, Excel, and Visio.

Mandatory Qualifications:

Technical Writer-

Translates technical information into clear, readable documents to be used by technical and non-technical personnel. Develops and/or maintains system documentation, user manuals, installation guides and computer operations and program maintenance manuals.

Mid-Level:

36 - 60 months:
Candidate is able to work independently, without assistance.

Requested Qualifications:

• 48 Months of Experience in drafting and developing technical writing efforts across software documentation, business processes, and IT operations
• 48 Months of Experience in breaking down complex information and organizing it logically for the user, with a focus on clarity, accuracy, and consistency
• 48 Months of Experience in research and information gathering, including document analysis and interviewing stakeholders and subject matter experts (SMEs)
• 60 Months of Experience utilizing Microsoft Office products (Word, Excel, Visio) to support documentation development and delivery
• 36 Months of Experience in document management: organizing information; creating diagrams, charts, and other visual aids; and using documentation systems
• 36 Months of Experience working independently and collaboratively with cross-functional teams, including developers, analysts, operations and customer support, to ensure documentation aligns across system and business functions and meets user needs
• 36 Months of Experience in reviewing and testing documentation, including the incorporation of feedback to update and improve content and testing for usability and accuracy
• 36 Months of Experience utilizing industry standard technical summary and reporting techniques
• Bachelor's Degree.

We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.