Information Technology Specialist NY HELPs

Overview

The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days a year, supporting more than 4,900 applications for 53 New York State Agencies.

Under the direction of the Information Technology Specialist 4 within the Chief Technology Office, Enterprise Network Services, Voice Operations group, the Information Technology Specialist 2‑Hourly will assist with the management of the Business Processing workload, involving a high volume of Telecom Vendor Accounts. The position will help ensure the team meets contract compliance standards.

• Work with the WAN program team to develop and implement ITSM workflows for the Business Processing Team to receive tasks to provide appropriate vendor billing details for new installs, and to do a bill review of resulting inventory and invoice updates modifies and disconnects of circuits to ensure billing is in sync with active/inactive inventory.
• Data analysis of existing WAN circuit inventory for irregular alignment to BATS billing accounts to correct, and study for automation opportunity.
• WAN Automation analysis to target automation opportunities in surrounding systems.
• Supporting BATS Automation Modules and the required multi‑system data analysis, to identify opportunities for improved user experience, expected to lead to increased productivity and efficiencies of high‑volume workload.
• Multi‑System Automation development through flowing monthly vendor data, for SFS, BATS and ITSM, supporting the flow of operational services inventory and financials in the form of structured and unstructured resulting billing data and required data auto.

• Open Competitive: A bachelor’s or higher‑level degree including or supplemented by 15 semester credit hours in computer science.
• OR A bachelor’s or higher‑level degree in any field and one year of experience in information technology.
• OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
• OR Two years of professional experience in information technology.
• Promotion:
  Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
• Transfer:
  Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, SG‑18; or in a title SG‑16 or above deemed administrative under Section 52.6 of the Civil Service Law.
• 55b/c Appointment:
  This position is eligible for 55b/c designation and candidates are encouraged to apply.
• Appointment is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
• Appointment is not final until all agency approvals have been granted.

Benefits of working for NYS include a generous benefits package, worth approximately 65% of salary:

• Paid holidays: thirteen (13) paid holidays annually
• Paid vacation leave: up to thirteen (13) days annually
• Paid personal leave: up to five (5) days annually
• Paid sick leave: up to thirteen (13) days annually for PEF
• Professional leave: up to three (3) days annually for professional development
• Health care benefits: eligible employees and dependents can pick from a variety of affordable health insurance programs; family dental and vision benefits at no additional cost.
• New York State Employees’ Retirement System (ERS) membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• Additional downstate adjustment: $3,400 for NYC location, $1,650 for Mid‑Hudson location.
• And many more.

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. ITS does not hire F1 or H1 visa holders for permanent employment or sponsor non‑immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions require fingerprinting, up to 25% travel, and/or lifting up to 50 lbs. Eligibility details may be provided during the interview.

The Office of Information Technology Services is an equal opportunity employer and we encourage all individuals with disabilities to apply. NYS HELPS:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).