Assistant Manager, Information Services -CRM​/Database Administrator

Please note:

State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.

Note:

For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Review Vacancy

Date Posted 06/11/26

Applications Due
07/02/26

Vacancy ID217894

* Basics

* Schedule

* Location

* Job Specifics

* How to Apply

NY HELPNo

Agency Board of Elections

Title Assistant Manager, Information Services
-CRM/Database Administrator

Occupational Category

I.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitM/C - Managerial/Confidential (Unrepresented)

Salary Range From $70000 to $80000 Annually

Employment Type

Full-Time

Appointment Type Permanent

Jurisdictional Class Exempt Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 40 N. Pearl Street, 5th Floor

City Albany

StateNY

Zip Code
12207

Duties Description This position will function as CRM/Database Administrator for the New York State Board of Elections (SBOE). Reporting to the Senior CRM/Database Administrator, this position will assist in all database and tenant operational activities including implementation, integration, operation, monitoring, support, tuning and enhancement of the system.

In this role, a candidate would be expected to:

* Participate with shareholders and applicable contractors in the analysis and requirements gathering process for SBOE applications as they relate to system requirements

* Be responsible for performing or overseeing the design, modeling, and implementation of new CRM system environments and data modeling per specifications developed as part of the requirements gathering process, including key data elements, relationships, indexes, etc.

* Coordinate with internal and external entities on any integration requirements of the system, both initial establishment and on-going operation

* Assist Senior Database Administrator in all aspects of on-going operation, monitoring, support, tuning and enhancement of the environment

* Develop and maintain detailed technical procedures and documentation for implementation, operation, monitoring, maintenance, support, security, and enhancement of the environment

* Work with the SBOE Infrastructure team and any applicable vendors to establish, document and test operational procedures required for on-going operation and maintenance of the environment including disaster recovery, performance monitoring, patching, etc.

* Work with the SBOE Chief Information Security Officer (CISO) and the Secure Elections Center team to establish, document and test security procedures for the environment, ensuring adherence to all applicable policies and regulations.

* Analyze software updates and patches from vendors to determine their potential impact on existing operations

* Participate in software architecture review and change control processes and works with all necessary parties to minimize the negative impact of changes on the environment

* Assist with the deployment of additional applications into both on-premise and cloud-based environments

* Be responsible for maintaining additional technology while performing data migration and retention from our Microsoft SQL database into Salesforce, which will allow the sunset of the legacy applications

* Work with applicable staff and vendors in diagnosing incidents, performing Root Cause Analysis of system issues, documenting findings and implementing of sound solutions.

Minimum Qualifications
• Experience as a Salesforce Administrator or CRM Administrator with working knowledge of Salesforce setup, configuration, and security.

* Experience supporting CRM systems in a public sector, government, or regulated

environment.

* Familiarity with data migration, data quality, and integration tools.

* Excellent documentation, communication, and organizational skills.

* Ability to coordinate technical solutions across multiple teams and vendors.

Preferred Qualifications:

* Salesforce Administrator Certification (ADM-201) or higher (Advanced Administrator,

Platform App Builder).

* Experience with Salesforce Experience Cloud, Service Cloud, or custom app development.

* Familiarity with Mule Soft, Tableau CRM (CRM Analytics), or data warehouse tools like Big Query or Redshift.

* Experience with Microsoft SQL Server, including SQL scripting and data management.

* Knowledge of NYS cybersecurity standards or experience working in an election or public integrity-related environment.

Additional Comments

What we offer:

* Extensive benefits package including paid leave, excellent health, dental, vision and…