Bilingual Customer Support Representative

Location: City of Albany

Based on
** strong performance and reliability**, employees become eligible for two updates:  
• Participation in our
** shift‐bid process**, where schedules may vary depending on business needs and performance.  •
** Hybrid work opportunity**, allowing
** 2–3 remote days per week**, subject to performance, business requirements, and manager approval.
* Performs support ticket transaction resolution tasks and administrative functions.
* Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries.
* Responsible for maintaining adequate records/documentation for audit and internal control purposes.
* Routes mail, email, and other administrative support duties as assigned
* Responsible for learning program rules of assigned projects to ensure ability to respond to customer service inquiries.
* Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities.
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
* Expected to have excellent verbal, written communication, and troubleshooting skills.
* Demonstrated understanding and ability to work with persons with disabilities.
* Ability to compose reports, business correspondence, and procedure manuals.
* Excellent verbal and written communication skills.
* Ability to troubleshoot.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
* Excellent attention to detail and ability to manage time effectively in a fast-paced environment.
* Knowledge of Microsoft Windows, Excel and Word preferred.
** Compensation & Benefits:*
* * 401k Retirement Plan
* Medical, Dental and Vision insurance on first day of employment
* Generous Paid Time Off
* Employee Assistance Program and more!
* Base pay may vary depending on skills, experience, job-related knowledge, and location.
* Certain positions may also be eligible for a performance-based incentive as part of total compensation.
** Compensation Range: $20.00 - $22.00 hourly** **+ $1.50/hour bilingual premium (all languages accepted)** & up to 10% annual bonus

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self-direct” their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  

We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve.

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