Student Systems and Academic Operations Analyst - Registrar's Office. Albany LilyLifesty

The Student Systems & Academic Operations Analyst reports to the University Registrar and provides necessary functional and operational support for student and academic systems used by the university, binding technology efficiencies and business needs for quality technology-enabled business processes.

The core responsibilities of the Student Systems & Academic Operations Analyst include understanding federal/state requirements of records management, interpreting institutional policy defined by the University Senate for impact to the business process, defining work flows, understanding academic requirements, visually preparing process design maps for the core functions of the office, overseeing systems testing or coordinating systems changes, and providing ongoing post-deployment support for the registrar's office, inclusive of documentation.

The position requires expert collaboration with numerous business partners across the university such as Undergraduate Education, Financial Aid, Student Accounts, Admissions, the Graduate School, the Office of General Studies and Summer Session, the Center for International Education, the Dean of Students, Residential Life, all Academic Departments, Facilities, and Information Technology Services. Additionally, the analyst actively works with third‑party partners on the implementation, configuration, design and function of technology solutions that support campus enrollment, schedule building, degree review, degree conferral, records distribution, records retention, disposition of records, student retention, and administration of prior learning credit.

Additionally, the analyst will assure effective and efficient use of data from various systems supporting office work and the institutional reporting needs. While not performing technical development, infrastructure, or security functions, the analyst will have a strong technical understanding of solutions used by the office. The incumbent provides functional support, configuring, reporting, auditing, overseeing quality control, and problem resolution for the registrar's office solutions.

• Innovation, Development and Support to Registrar's Office
  • Considering strategic priorities and goals within the office of the Registrar, provide future state business process maps to align the work of the office, defining business improvements, new responsibilities, and obsolescence of work.
  • Establish a library of current state business processes.
  • Serve as the primary requirements gatherer for each of the business units within the registrar's office.
  • Define external office functions influencing registrar work and impact to the work of the office.
  • Assist in the development of project plans, including procurement, implementation, configuration, or modification born from new business needs.
  • Serve as functional lead and subject matter expert on student systems and operational work.
  • Act as a liaison between campus business partners, vendor business partners and Information Technology Services in support of the work of the registrar's office.
  • Provide innovative recommendations that increase efficiency and effectiveness.
  • Utilize data to drive decision making.
  • Provide quality assurance related to daily operational functions of the registrar.
• Federal and State Compliance
  • Provide support for institutional reporting related to student data to Institutional Research, Information Technology Services, and SUNY System Administration.
  • Analyze and validate data to meet federal and state reporting requirements.
  • Provide data analysis of office performance metrics in support of divisional goal reporting.
  • Guide when new or amended compliance requirements are presented and analyze the impact to the core business functions of the Registrar's Office.
  • Ensure newly approved, changed or discontinued programs for the University align with NYSED and SUNY approvals in the student information system.
• Report on system production functionality
  • Collaborate with registrar staff when system performance problems are identified.
  • Troubleshoot with staff to identify, report and seek resolution to system and operational problems quickly.
  • Communicate and collaborate with ITS to identify resolution to system performance problems in production environments.
• Coordinator of upgrade/migration testing for student systems supporting the registrar's office
  • Develop and maintain testing logs.
  • Create testing plans based on operational activities.
  • Provide ongoing assessment of testing processes, evolving logs and plans; modify as needed.
  • Coordinate staff within the registrar's office to ensure all testing is completed in alignment with business processes and expected timelines.
  • Report all identified problems found through testing and migration to ITS and coordinate with ITS for resolution.
• People Soft Support
  • Office expert in People Soft query needs and uses.
  • Define data elements in alignment with data governance.
  • Create, review and distribute reports supporting data integrity activities.
  • Process…