Student Systems and Academic Operations Analyst - Registrar's Office

About University at Albany

Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany’s broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses. Located in Albany, New York, the University is convenient to Boston, New York City, and the Adirondacks.

The Student Systems & Academic Operations Analyst reports to the University Registrar and provides necessary functional and operational support for student and academic systems used by the university, binding technology efficiencies and business needs for quality technology-enabled business processes.

• Innovation, Development and Support to Registrar's Office
  • Considering the strategic priorities and goals within the office of the Registrar provide future state business process maps to align the work of the office, defining business improvements, new responsibilities and obsolescence of work.
  • Establish a library of current state business processes.
  • Serve as the primary requirements gatherer for each of the business units within the registrar's office.
  • Define external office functions influencing registrar work and impact to the work of the office.
  • Assist in the development of project plans, including, but not limited to, new system/solutions procurement, implementation, configuration or modification born from new business needs.
  • Serve as functional lead and subject matter expert on student systems and operational work.
  • Act as a liaison between campus business partners, vendor business partners and Information Technology Services in support of the work of the registrar's office.
  • Provide innovative recommendations to the work of the office which increase efficiency and effectiveness.
  • Utilize data to drive decision making.
  • Provide quality assurance related to daily operational functions of the registrar.
• Federal and State Compliance
  • Provide support for institutional reporting, related to student data, to Institutional Research, Information Technology Services and SUNY System Administration.
  • Analyze and validate data as needed to meet necessary federal and state reporting requirements of the university.
  • Provide data analysis of office performance metrics in support of divisional goal reporting.
  • Provide guidance when new or amended compliance requirements are presented and provide analysis of the impact to the core business functions of the Registrar's Office.
  • Ensure newly approved, changed or discontinued programs for the University align with the approval of NYSED and SUNY in the student information system.
• Report on system production functionality
  • Collaborate with registrar staff when system performance problems are identified.
  • Troubleshoot with staff to identify, report and seek resolution to system and operational problems quickly.
  • Communicate and collaborate with ITS in identifying resolution to system performance problems in production environments.
• Coordinator of upgrade/migration testing for student systems supporting the registrar's office
  • Development and maintain testing logs.
  • Creation of testing plans based on operational activities.
  • Provide ongoing assessment of testing process, evolving logs and plans; modifying as needed.
  • Coordinating staff within the registrar's office to ensure all testing is completed in alignment with business processes and expected timelines.
  • Report all identified problems found through testing and migration to ITS and coordinate with ITS for resolution.
• People Soft Support
  • Office expert in People Soft query needs and uses.
  • Define data elements in alignment with data governance.
  • Create, review and distribute reports in support of data integrity activities.
  • Process People Soft data queries, perform necessary quality assurance, and auditing of record data.
  • Provide training for registrar related activities for People Soft such as maintaining the academic structure, priority registration, scheduling.

• Reports to University Registrar
• Coordinates primary…