IT Technician

cb20 is anaward-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "
An Experience Above
".

cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the A  Best Places to Work event. People are cb20's greatest asset.

We are hiring for our next AV Support Technician to work onsite in Albany, 5 days a week.

• Conference Room AV Equipment Management
• Manage Cisco video bars and associated View Sonic hardware
• Train users on operating Cisco Video Rooms
• Create simple user guides and/or cheat sheets for non-technical staff
• Provide onsite training sessions to new employees as needed
• Assist with the operation of Cisco Video Rooms during meetings and live events
• Assist with the operation of View Sonic interactive displays
• Support hybrid/virtual meetings with Webex and Microsoft Teams
• Provide on-the-spot technical support for presenters and participants
• Record or stream events, webinars, and meetings
• Test Cisco Video Rooms to ensure functionality before events or meetings

• Minimum of 2yrs of experience in a technician role installing, troubleshooting, and managing av equipment in a professional setting
• 1 yr of experience providing technical support to users for conference needs
• Experience with conference room setups, specifically Cisco and View Sonic
• Experience creating technical guides for non-technical users

This is an onsite position in Albany with occasional travel to other facilities around the state (10-15%).