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Senior IT Service Desk Lead - Customer Support
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-06-18
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is seeking a Customer Service Lead in Albany, NY. The role involves overseeing service desk operations, ensuring high-quality support, and managing a team of specialists. Candidates should have a Bachelor's degree in IT or a related field, 7+ years in IT support, and 2+ years of leadership experience. Salary range is $67,900 - $180,000, reflecting various factors including skills and experience.
ASM Research prioritizes a diverse workforce and equal employment principles.
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Position Requirements
10+ Years
work experience
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