Federal IT Service Desk Shift Lead
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-06-18
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator, IT Project Manager, IT Support
Job Description & How to Apply Below
A leading IT Services provider is seeking a Service Desk Shift Supervisor in Albany, NY. This role oversees the service desk, ensuring end users receive high-quality support for incidents and service requests. The supervisor will coach analysts, manage performance metrics, and enhance service delivery through continuous improvement. Candidates should possess substantial IT experience, leadership skills, and a customer service orientation.
Join us to make an impact in a federal IT environment with competitive compensation.
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