Quality Assurance Manager

Job Summary

Purpose of the Role:
This role is responsible for leading and developing a team of Quality Analysts, with a primary focus on people leadership, coaching, and performance management.

The QA Manager serves as a strategic partner to technology and business leaders, ensuring high-quality delivery while building a strong, engaged, and continuously improving QA organization. The ideal candidate brings a track record of mentoring talent, conducting performance evaluations, setting and managing goals, and elevating team capability, alongside a solid understanding of QA practices and delivery environments.

Lead, coach, and develop a team of Quality Analysts, including performance management, annual reviews, and goal setting.

Provide ongoing feedback, career development guidance, and mentorship to elevate individual and team performance.

Establish clear expectations, accountability, and growth plans across the team.

Assess team capabilities and identify skill gaps; implement training and development plans.

Foster a culture of ownership, continuous improvement, and collaboration.

Oversee QA efforts across projects and service work, ensuring alignment with delivery timelines and quality expectations.

Provide resource planning, workload balancing, and capacity management across the QA team.

Ensure appropriate test coverage (test plans, scenarios, and cases) without prescribing specific tools or platforms.

Partner with development and business teams to support successful delivery while advocating for quality standards.

Lead root cause analysis and continuous improvement efforts.

Establish and evolve QA processes, standards, and best practices across the team.

Drive consistency in defect tracking, reporting, and resolution workflows.

Identify and implement improvements to enhance efficiency, quality, and team effectiveness.

Collaborate with broader technology teams to improve SDLC processes and cross-functional alignment.

Act as a key liaison between QA, engineering, and business stakeholders.

Communicate risks, dependencies, and quality considerations to leadership.

Support project planning through input on timelines, risks, and resource constraints.

• 6+ years of experience in QA, software development, or IT delivery environments.
• Demonstrated experience managing direct reports, including performance evaluations, goal setting and development planning, coaching and mentorship.
• Proven ability to build, develop, and retain high-performing teams.
• Strong communication and stakeholder management skills.

• Bachelor’s degree in Technology, Business, or related field.
• Experience leading QA teams within Agile or modern SDLC environments.

Target Compensation based on experience: $ - $.

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

PLEASE NOTE:

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at .

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship, denial of family and medical care leave, disability, HIV and AIDS, medical condition, race, religious creed, sex, sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate.

We do not tolerate discrimination or harassment based on any of these characteristics.