Principal Product Manager - Managed Infrastructure Solutions

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

** The Role*
* We're looking for a Product Manager to own and grow our portfolio of managed infrastructure solutions, including Managed Optical Fiber Network (MOFN), dark fiber, managed wavelengths, and adjacent custom infrastructure offers, purpose-built for hyperscaler and neocloud customers. This role sits within the Hyperscaler Solutions segment and is responsible for translating the unique scale, performance, and commercial requirements of cloud and AI hyperscalers into productized, repeatable, and economically sound offerings.

You will partner closely with Sales, Network Engineering, Operations, Legal, and Finance to shape deals, define the roadmap, and ensure we deliver infrastructure solutions that hyperscalers can consume with confidence.

** Location*
* This is a remote opportunity open to candidates who are located in the U.S.

** The Main Responsibilities*
* ** Product Strategy & Roadmap*
* + Own the product strategy and multi-year roadmap for managed infrastructure solutions (MOFN, dark fiber IRUs, managed spectrum/waves, custom builds) targeted at hyperscaler and neocloud buyers.

+ Maintain a deep, current understanding of cloud and AI network architectures, AI/ML infrastructure trends, sustainability targets, and procurement models.

+ Define the segment-specific value proposition, differentiating against direct fiber providers, neutral hosts, and other carriers.

** Productization of Custom Solutions*
* + Convert one-off hyperscaler infrastructure deals into repeatable productized offers with standard SKUs, commercial terms, SLAs, and operational playbooks.

+ Develop pricing frameworks, cost models, and deal-shaping tools that balance customer flexibility with margin discipline.

+ Define the build-vs-lease-vs-partner posture for new routes and capacity.

** Deal Support & Commercial Leadership*
* + Serve as the product point of contact on strategic hyperscaler pursuits, partnering with Sales, Solutions Engineering, and Legal on RFPs, MSAs, and bespoke contract structures (IRUs, prepayments, milestone-based delivery).

+ Lead pricing approvals and trade-off decisions on non-standard terms.

** Cross-Functional Execution*
* + Drive lifecycle delivery across Network Planning, Field Operations, Service Delivery, and Service Assurance to ensure on-time, on-spec deployment.

+ Define and track KPIs: bookings, revenue, gross margin, time-to-deliver, route utilization, customer NPS.

+ Partner with Marketing on positioning, analyst engagement, and customer-facing collateral.

** Voice of the Hyperscaler and Neocloud Customer*
* + Build and maintain direct relationships with customer procurement, network architecture, and infrastructure teams.

+ Translate customer feedback into roadmap priorities and operational improvements.

** What We Look For in a Candidate*
* ** Required Qualifications*
* + 8+ years in product management, network engineering, or carrier sales engineering, with at least 3 years focused on hyperscaler, cloud provider, or large-scale wholesale customers.

+ Deep working knowledge of optical transport, dark fiber, DWDM/managed wavelengths, route engineering, and long-haul/metro network economics.

+ Proven track record productizing custom infrastructure solutions and scaling them into repeatable revenue.

+ Demonstrated commercial fluency: pricing, IRU structures, capex/opex trade-offs, margin analysis, contract negotiation support.

+ Experience…