IT Help Desk Technician

We are seeking a motivated IT Helpdesk Technician to provide first-level technical support to end users across a variety of systems and applications. This role will be responsible for resolving day-to-day IT issues, managing access requests, and ensuring a high level of customer service in a fast-paced environment.

• Provide Tier 1 IT support via phone, email, and ticketing systems to resolve user issues in a timely manner
• Manage and track incidents and service requests using tools such as Jira Service Management, Service Now, Zendesk, or similar platforms
• Perform password resets, account unlocks, and access provisioning across identity management systems and enterprise applications
• Troubleshoot virtual desktop environments, including login issues, session failures, profile errors, and application access problems
• Support end users with common IT issues including Microsoft Office applications, VPN connectivity, multi-factor authentication, printers, and peripheral devices
• Assist with onboarding/offboarding activities, including user account setup and access configuration

• 1–2 years of experience in help desk, service desk, desktop support, or customer-facing technical support roles
• Hands‑on experience with an IT service management (ITSM) tool such as Jira Service Management, Service Now, or Zendesk
• Working knowledge of Active Directory and/or cloud-based identity and access management platforms
• Experience supporting virtual desktop environments and troubleshooting connectivity or access‑related issues
• Strong troubleshooting skills across endpoints, applications, and basic network connectivity
• Excellent communication skills with a strong customer‑service mindset

This is a Contract position based out of Albany, NY.

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Albany, NY.

This position is anticipated to close on Jun 27, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.