Service Desk Technician

Service Desk Technician

Albany, NY

Contract | 6-Month Minimum with Possible Extension

First point of contact for employee technology support via phone, portal, and in-person channels.

• 4 openings: 7A-4P | 10:30A-7P (last 2 hrs remote) | 8A-5P
• One Saturday/month | Occasional late shift coverage

• Triage and resolve incidents in Jira Service Management
• Password resets, account unlocks, and access support
• Troubleshoot virtual desktops, VPN, MFA, printers, and endpoints
• Support Microsoft productivity tools and line-of-business applications
• Escalate unresolved issues with thorough documentation

• 1-2 years help desk or desktop support experience
• Experience with Jira Service Management, Service Now, Zendesk, or comparable ticketing system
• Knowledge of Active Directory and/or cloud-based identity management
• Strong troubleshooting across virtual desktops, VPN, and MFA

Contract position based out of Albany, NY.

The pay range for this position is $25.00 - $35.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Albany, NY.

This position is anticipated to close on Jun 30, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.