IT Cloud Service Engineer Service Platform

Job Description

This role provides the vision, strategy, functionality, and technology solutions for creating and maintaining distributed platforms for both public and private cloud infrastructure-based solutions. It entails designing and using flexible platforms that deliver features, functionality, and services compatible with industry-leading providers while allowing legacy systems to interact safely when required. The position requires skills in technology research, evaluation, development, and delivery to support infrastructure deployment solution life cycles.

The role collaborates with the Information Technology teams to lead the organization toward the deployment of technologies that may include PaaS, SaaS, hosted, and on-premises solutions—providing flexible, secure, on-demand cloud‑like functionality and services while ensuring resiliency, cost reduction, and a highly secure environment.

• Acts as a high‑level escalation tier for operational support in assigned technical areas.
• Conducts proof‑of‑concept testing in a lab environment.
• Creates infrastructure design documents to outline production deployments.
• Creates, updates, and maintains supporting documentation for technology standards.
• Deploys new technology to the production environment.
• Designs infrastructure solutions to support business requirements.
• Ensures assigned technologies align with the business.
• Researches and implements hybrid cloud technology.
• Supports high‑level strategy for enterprise server environment.
• Works directly with business stakeholders to gather IT infrastructure requirements.
• Works with technology vendors and technical SMEs to produce corporate standards regarding assigned technology areas.
• Integrates multiple systems and/or technologies.
• Acts as a team player with a high level of interpersonal skills.
• Requires regular reliable attendance.
• Demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values.
• Executes good judgment and demonstrates personal accountability.
• Maintains high regard for member privacy in accordance with corporate privacy policies and procedures.
• Performs other functions as assigned by management.

• Acts as a primary engineer for assigned technology areas.
• Maintains a highly performant and optimized infrastructure environment.
• Significant contributor to budget and expenditures for assigned technology areas.
• Significant contributor to enterprise strategy in the assigned technology area.
• Assists in the RFI/RFP process.

• Assists with mentoring of lower‑level engineers.
• Establishes business justifications for purchases made within assigned technology areas.
• Focuses on automation for job‑related tasks.
• Performs system analysis and capacity planning of computing assets.
• Acts as primary SME for assigned technology areas.
• Significant contributor to automation workflows.
• Stays current with leading hybrid cloud technology for assigned technical areas.

• Acts as trusted advisor to the management team.
• Emphasizes technology cost optimization when designing new solutions.
• Serves as internal mentor for peers.
• Leads business‑critical project efforts for IT infrastructure.
• Leads internal strategic efforts and collaborates with peers.

• In lieu of a degree, seven (7) cumulative years of related work experience required.
• Associate’s degree in Computer Science, Information Technology, or related field with four (4) years of related experience required. Bachelor’s degree preferred.
• Awareness of security, compliance, and audit policies/procedures.
• Experience with research, design, and implementation in assigned technologies.
• Infrastructure operations and infrastructure project delivery experience essential.
• Scripting and automation experience.
• Strong communication skills.
• Understanding of cloud computing infrastructure and concepts.
• Knowledge of cloud and/or on‑prem integration (i.e., ability to integrate disparate systems).
• Demonstrates intermediate knowledge of at least three (3) of the following concepts and/or tools:

• VMware, Nutanix, or similar virtualization platform administration
• Windows and/or…