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Director of IT Service Management & Service Desk
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-06-22
Listing for:
University at Albany (SUNY)
Full Time
position Listed on 2026-06-22
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant -
Management
IT Project Manager
Job Description & How to Apply Below
The University at Albany (SUNY) is seeking a Director of Service Management to lead IT service management strategies, ensuring operational excellence in service request fulfillment and incident management. Responsibilities include overseeing governance of IT policies, service catalog management, and staff supervision. Candidates should possess a bachelor's degree, at least 9 years in IT service delivery, and strong leadership skills. This position reports directly to the CIO and is based on-site in Albany, NY, with a salary range of $150,000-$160,000.
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