Prinicpal Architect, Site Reliability Engineering

ABOUT THE ROLE

At Peloton, we provide a seamless experience for our members. To achieve that, our internal engines—Finance, HR, Supply Chain, and Legal—must run with the same precision as our world‑class fitness content.

As the Sr. Manager, Incident Management and Site Reliability Engineering for Internal Systems, you will lead the team responsible for the "Order-to-Cash," "Procure-to-Pay," and "Record-to-Report" life cycles. You aren't just managing infrastructure; you are the architect of business continuity. You will lead a team of high‑performing SREs to ensure our global SaaS ecosystem (Net Suite, Coupa, Workday) and underlying network infrastructure are resilient, observable, and ready to scale.

• Lead, mentor, and grow a team of SREs. Conduct 1:1s, define career growth paths, and foster a culture of high accountability and psychological safety
• Transition from reactive support to proactive engineering. Align the team’s quarterly goals with broader Finance and Supply Chain digital transformation initiatives
• Architect observability across complex business paths (e.g., ensuring a customer order flows from e-commerce through supply chain into the financial ledger)
• Partner with business owners to define and track Service Level Objectives (SLOs) and Error Budgets for critical SaaS integrations
• Own the Major Incident Response process for corporate systems. Ensure "War Rooms" are efficient and result in actionable improvements
• Lead the Root Cause Analysis (RCA) process, ensuring a culture of continuous learning and systematic "toil" reduction
• Oversee the reliability of API‑driven connections and identity management (Okta/Azure AD) across our tech stack
• Champion "Infrastructure as Code" (IaC) to automate manual hand‑offs between business systems using Python, Go, or Terraform

• 8+ years in SRE, Dev Ops, or Production Engineering, with 2+ years of direct people management experience
• Deep understanding of Order-to-Cash or Procure-to-Pay cycles. You can translate a "database lag" into its specific impact on warehouse shipping or financial reconciliation
• Management of enterprise ecosystems (Net Suite, SAP, Workday, Salesforce)
• Solid grasp of Networking (SD-WAN, VPNs), Identity (IAM), and Endpoint Management
• Proficiency with Datadog, Splunk, New Relic, or Prometheus
• Proven ability to communicate technical risk to non-technical stakeholders (CFO, General Counsel, Head of People)

• You have established a predictable sprint velocity and a clear 12-month reliability roadmap for your direct reports
• You’ve launched an Executive Health Dashboard that provides real‑time visibility into the health of Peloton's financial and logistical "nervous system"
• Through your team's automation efforts, you have reduced manual toil and decreased the Mean Time to Recovery (MTTR) for Tier‑1 internal outages by 20%

Base Salary Range: $190,800—$267,250 USD

• Medical, dental and vision insurance
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Commuter benefits and Citi Bike Discount
• Pet insurance and so much more

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual…