Customer Service Desktop Support

Job Description

The Hardware / Software Technician Level II will assist Canal Corporation Information Technology Personnel supporting 250 Desktop PCs, Network Printers / Copiers, Network / Telecommunication equipment in Albany, Buffalo, Syracuse main offices, in addition to supporting equipment located at each of the Canal Locks throughout New York State. The number of locations Canal Authority presently manages is approximately 75.

The candidate must have a valid driver’s license and own a vehicle, support the remote locations as needed. Candidate will be reimbursed for mileage and traveling expenses (tolls, bridges, parking, etc.).

Job Functions & Responsibilities

• The candidate must be knowledgeable with the following Desktop software:
• Operating Systems – Windows 7, 8.1 and 10
• MS Office Products – Word, Excel, PowerPoint, Access, Etc.
• MS Exchange – Outlook, Office 365
• Anti-Virus Software - Sophos
• Device Encryption – Dell Data Protection

Candidate must be proficient installing, supporting, and troubling the following hardware:

• Desktop Equipment
• Printers (local / network)
• Cell Phones, MiFi Devices
• Routers, Communication Hubs, VOIP Desk Phones

Wireless Devices:

• Candidate will configure, deliver Cell Phones, MiFi Devices
• Install Mobile Device Management Software (MDM)

Network

Skills:

• The individual should be comfortable with basic Cisco routing switching and LAN administration
• The individual should be familiar with Video Conference and VOIP Technology
• Should be comfortable with Cable Management (testing and installing)
• Comfortable with IP Address sub-netting
• Familiar with Microsoft Visio to view of update drawings

Asset Management:

• All Hardware / Software installations or changes are to be tracked from asset stand point.

Skills:

• Prior Experience with:
• Active Directory
• Network Printing
• General knowledge with the installation and configuration of software applications

Education and Certifications

• Minimum 5 years prior demonstrated experience
• Must be able to work independently with minimal supervision
• Good documentation, writing skills
• Ability to provide end user training on as needed basis

All your information will be kept confidential according to EEO guidelines.