Network & Systems Technician; NY HELPS

Network And Systems Technician

LOCATION:

Northeastern Regional Information Center – 900 Watervliet-Shaker Road

BASIC FUNCTION:

Incumbent in this class designs, installs and maintains personal computers, local and wide area networks and the associated peripheral equipment. Incumbent has the responsibility for the identification and correction of network and system problems. Incumbent performs duties during normal business hours or during the night and weekends as required. Work is performed under the general supervision of a Senior Network and Systems Technician (BOCES) or other professional.

Does related work as required.

RESPONSIBILITIES:

• Installs and maintains personal computers and networks, including all peripheral equipment.
• Installs wiring and fiber optic cables.
• Installs and configures file servers, print servers, communications servers, network switches, personal computers and printers (network and desktop).
• Diagnoses computer and network problems onsite or by means of help desk staff with user telephone consultations.
• Works with vendors to configure and troubleshoot routers, circuit problems, and various third-party software applications.
• Upgrades computers and peripheral equipment.
• Tests wiring.
• Performs maintenance of various non-personal computer user interfaces (KRONOS Time and Attendance keypads, etc.).
• Assists in the testing of new operating systems and software titles for interoperability and functionality with existing systems and software.
• Attends seminars and technical education classes to keep abreast of current trends in information technology.
• Travels between user-specific locations, as needed.
• Performs related duties, as required.
• Working knowledge of personal computers and local and wide area networks.
• Working knowledge of installation procedures relating to personal computers, local and wide area networks, peripheral equipment and software.
• Ability to install office computer systems and networks.
• Ability to evaluate equipment configuration requirements.
• Ability to diagnose computer system and network problems and assist in their resolution.
• Ability to direct users in system and network use.
• Ability to understand written material.
• Ability to follow oral and written directions.