Computer Support Specialist - Admin

Health Advocates Network is currently seeking a  
** Computer Support Specialists
** to work at a facility in   
** Albany, NY.
** These are   _registry_  positions with our company.

** Pay Rate:**  $18 / hour

** Shift details:*
* + 8 hrs - 8 AM to 5 PM

Knowledge, Skills, & Abilities:

- Experience with Service Now or otherticket or case management software is a plus

- Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word

- Knowledge of basic accounting principles

- Excellent communication skills

- Works well with others

- Reliable and trustworthy

- Ability to multi-task and set priorities

- MS SharePoint knowledge is desirable

- Ability to write non-technical correspondence, communicate in writing.

- Ability to run SQL scripts or queries is a plus

Preferred Level of

Education:

- High School graduate with some college; computer science related degree is preferred.

Basic Duties(training is provided on-site):

- 1st Level Support for Help Desk and Security Incidents

- Answer calls and e-mail messages asthey come in to the Statewide Financial System (SFS) Help Desk

- Accurately document all issues and requests during the initial call

- Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to

pinpoint resolution and answers for users.

- Establish and maintain a working knowledge ofthe Statewide Financial System's navigation,

procedures, and processing requirements

- Support usersin the use of the system including, but not limited to, navigation, access, and reports.

- If required, route issues and requests to appropriate second line ofsupport

- Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.

- Learn to use Help Desk core tools and software to assist users when needed and obtain a base

knowledge in the core productssupported by the Help Desk

- Participate in appropriate training, work groups and agency meetings

** Benefits:*
* -Medical

-Dental

-Vision

-Term Life

-Short-Term Disability Coverage

-401K

If interested, please apply through this job post. You may fax a copy of your most recent resume to . If you have any questions, please feel free to call at  
**** and ask to speak with  
** Robert ** (Monday-Friday 8:30 AM-5:00 PM PST).

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Health Advocates Network, Inc. is an equal opportunity employer. All qualified applicants shall receive consideration for employment without regard to any legally protected basis under applicable federal, state or local law, except where a bona fide occupational qualification applies. EOE including Veterans/Disability