Desk side

Job Description

Profile :
Desk side Support

Location :
Albany, NY 12203

Duration: 12+ months with a possible extension of 4 years

• Deskside assistance with a variety of issues including OS problems, Standard Application problems, site specific issues as well so problem determination on hardware issues.
• Deployment of systems to new users.
• Migration of users from existing systems to new hardware including setup of the image and all standard applications.
• System Administration tasks on systems that are part of the support requirement.
• This includes creating users, resetting passwords and assisting users in problem determination on system as well as assisting in compliance reviews.

• Experience in a corporate deskside environment. 2+ years.
• Hardware troubleshooting experience, 4 yrs
• Understanding of system backup and recovery methodologies and their implementation 2 yrs.
• Candidates must be team members comfortable in multi-company organization.
• Selected candidate will interact with customers extensively through help desk tickets and must be able to communicate issues to an end user in a clear and concise manner.
• Other:
  Strong verbal and written communication skills required.

Contact:
Shubham

Phone: