Computer Support Specialists

About US-
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Titles:
Computer Support Specialist
Duration:
Contract
Location: Menands, NY (12204)
Shift Timings: Mon-Fri
Pay: USD 20/hr – USD 24/hr

Position summary:
Provide technical support for HCS accounts, including user provisioning, MFA/RSA troubleshooting, password resets, and access management. Maintain accurate account documentation, process records, and deliver responsive customer service to internal and external users.

Key Responsibilities:

• Provide advice and technical assistance in troubleshooting account related issues, access questions, vetting users, account provisioning and deprovisioning, account creations, password resets, help users navigate the site, Multi Factor Authentication set up/reset, RSA PIN reset, RSA token distribution/installation, approving RSA tokens, modifying browser configurations for specific applications, re-enabling user’s accounts, and directing calls to specific contacts for application questions.
• Responsible for troubleshooting internal and external MFA, RSA issues.
• Interacting with customers in a respectful, helpful manner and actively listen to issues and guide them through appropriate solutions.
• Reply to requests and questions from internal and external customers that include both written and telephone inquiries.
• Assist users navigating and assigning roles on the HCS.
• Responsible for processing paper documents for HCS accounts. Which includes scanning the documents in a tracking system, processing the documents (accepting or rejecting), mailing accepted HCS PIN letter and account activation instruction, scan the documents in File Net, key completed scanned documents, key and verify the completed documents.
• Establish new files by numbering forms, coding, preparing file folders, and compiling relevant material. Update and correct records and files.
• Operate office machinery, including photocopiers, computer printers, hand scanner, and scanners.
• Perform other related duties as required.